Senior Client Development Manager - #1657634

Starting salary £52,000+, depending on experience

Location: Love2shop, Liverpool

Monday-Friday, 35 hours per week

The role:

Love2shop are hiring for a Senior Client Development Manager to join a friendly team in our Liverpool office. The successful candidate will lead the management, growth and development of a portfolio of existing Love2shop Client relationships, plus managing inbound leads, in order to deliver and exceed annual sales budget objectives. Particular focus on retention and growth of existing clients, identifying additional growth opportunities including cross-/up-sell, plus managing inbound leads.

Our contracted working hours are 35 hours per week Monday to Friday, with some flexibility around start and finish times.

3 days per week in our vibrant Liverpool city centre head office, 2 days working from home.

The successful candidate must have flexibility to meet clients face to face.

Main responsibilities:

• Develop the plan and implement the approach for your Team that delivers and exceeds annual sales budget objectives
• Deliver a programme of activity that achieves retention and recurring sales targets.
• Deliver new revenue opportunities within existing accounts, including upselling, cross-selling, and introducing further products and solutions
• Management of client sales activity to be informed by CRM and analytics, with supported with client development plans
• Personally manage the relationship with a portfolio of clients alongside supporting manager in forecasting, KPI's and client satisfaction/NPS
• Oversee the efficient and effective day-to-day operations of the Team
• Develop strategies to add value to existing Clients
• Manage delivery to targets and budgets for the year for the Team

• Degree-equivalent education
• 5+ years' experience of leading sales and account development teams
• Knowledge & experience of selling & developing business in the B2B market.
• Knowledge and experience of the Gift card and Voucher market
• Inspirational / motivational /enthusiastic / resilient
• First class communicator and presenter utilising all the latest technologies
• Inspirational / motivational /enthusiastic / resilient
• Knowledge and ability to utilise:
  • The latest leadership and management principles
  • FCA Rules and Regulations
  • Best practice HR management principles in a reward & recognition environment
  • Financial management in a plc environment
  • Project management
  • Current market trends and competitor activity
  
  
• Knowledge and ability to positively influence the investment community and government departments.
• 5+ years knowledge & experience of selling or developing Engagement Platform Solutions for business clients (Desirable)
• 5+ years' experience in the rewards, recognition and incentives market (Desirable)

• Starting salary £52,000+, depending on experience
• Quarterly & annual bonus
• Car allowance

• 25 days' holiday per year, plus bank holidays
• Company sick pay from day 1
• Company pension scheme
• UK health care cover
• Staff Everyday Benefits card offering discounts with multiple retailers (10%)
• Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
• Fabulous kitchen space which offers free tea, coffee and refreshments
• Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
• Family friendly leave
• Community volunteering policy which allows you 2 days per year to support the community with charitable events

Love2shop (https://www.love2shop.co.uk) is a business bringing vitality to the world of reward and recognition, helping people to celebrate the moments that matter most - at home, in work, at play, or anywhere at all, really. We do that by helping people to offer the gift of choice. With an incredible range of gift cards and vouchers, Love2shop lets lucky recipients open the door to hundreds of top high street brands and retailers - and go spending! They can do that in-store or online. Sometimes we work in the consumer market, and sometimes we are all about business-to-business and insight data tells us that over 60% of the UK population recognises the Love2shop brand.

We've been around for more than 55 years so you could say we really know our onions! But we're also forward-thinking and progressive having recently been acquired by UK-based company, PayPoint, so there are many exciting developments to look forward to.

We would love you - no pun intended - to be part of our Love2shop journey.