Learning and Development Operations Manager - #1659106

Exciting Leadership Opportunity in Learning and Development

We are looking for an experienced leader to oversee the design and management of our Learning and Development operations. In this role, you will work closely with senior leaders, business unit heads, and key stakeholders across HCRG Care Group to optimise learning services, processes, and systems, driving performance and achieving strategic objectives.

You will play a key role in shaping the future direction of our Learning and Development initiatives, enhancing efficiency, performance, and the seamless delivery of services. By collaborating with senior leadership, you will help develop innovative solutions to meet the evolving needs of the business while fostering a culture of high performance.

This is a full-time role with a hybrid working pattern, including regional and national travel as required.

Your main responsibilities will include:

1. Lead, develop, and mentor colleagues, fostering a high-performance, collaborative culture.


2. Build and maintain strong relationships with key stakeholders both internally and externally.


3. Ensure excellent customer service standards across all Learning and Development operations.


4. Represent TLE and HCRG Care Group at internal and external meetings and forums.


5. Oversee the efficient management and development of the Learning Management System (LMS).


6. Maintain knowledge of current trends and best practices in learning and development.


7. Manage quality assurance processes and governance for all L&D interventions.


8. Coordinate policy development, implementation, and updates, including the TNA process and business continuity plan.


9. Monitor operational KPIs, ensuring performance targets are met or exceeded.


10. Develop and implement operational management systems and best practices to drive efficiency.


11. Oversee customer contract and supplier management, ensuring obligations are met or exceeded.


12. Collaborate with senior leadership to set strategy, objectives, and KPIs for the department.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit our website.

As a Learning and Development Operations Manager, you'll be part of our valued team at HCRG Care Group.

You will feel valued as a Learning and Development Operations Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £48,000 - £50,000 with group pension


• Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support at locations across the country


• Free tea, coffee and milk at your base location in Runcorn


• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you


• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates


• Online and face-to-face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling


• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise


• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year


• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Essential:

• Degree in Business, Operations Management, or a related field.


• Valid driving license and access to a vehicle.


• Proven experience in an Operations Manager or similar role in learning and development.


• Recent leadership experience, including managing remote teams.


• Strong leadership, coaching, and team development skills.


• Experience in setting objectives, managing performance, and budgeting.


• Experience in policy development and continuous improvement.


• Strong problem-solving, critical thinking, and analytical skills.


• Excellent communication and stakeholder management abilities.


• Proficiency in Microsoft Office, Excel, and Learning Management Systems (LMS).

Desirable:

• Project Management or Coaching Qualification.


• Experience managing change projects.


• Knowledge of health and social care workforce training and development.

Please see the attached job description for a full person specification.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.