Building Safety Communications Manager - #1659853
RIVERSIDE GROUP PENSION TRUSTEES LIMITED
Date: 8 hours ago
City: Liverpool
Contract type: Full time
Work schedule: Full day
Job Title: Building Safety Communications Manager
Contract Type: Permanent
Salary: £49,173 (£54,349 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Hybrid
Location: London / Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as Building Safety Communications Manager
Reporting to the Head of Customer Communications and Regulations, the Building Safety Communications Manager will support the development and implementation of our strategic approach to Building Safety communication. The postholder will lead the Building Safety Communications Team ensuring that Riverside is delivering a high quality, professional, customer-focused communication service to our residents ensuring full compliance with all regulatory obligations and in line with the communication strategy for the remediation of residential buildings.
The BSCM will be responsible for supporting the team to ensure delivery of a positive customer experience by managing all customer and colleague enquiries, feedback from our stakeholders and all proactive communication and reactive communication around service delivery for all building safety activity. They will also support the support the HofCCR in strategic meetings with the Leadership Team and the wider Strategy and Communications department.
The postholder will be required to be agile and flexible with the ability to adapt to changes in legislative regulations and guidelines about building safety and to communicate those back to the wider team and customers. They will provide written updates regarding the changes to legislations, government announcements and industry actions, ensuring these are in a timely and resident friendly manner that explains the potential impact these changes may have on residents.
About You
We are looking for someone with:
Experience of management within a corporate communications environment.
Previous experience working within building safety in the housing industry (cladding remediation works experience is ideal).
Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
Experience of working and collaborating with senior stakeholders.
Ability to influence external stakeholders and internal customers.
A proven track record of delivery in a demanding and fast paced environment.
Exhibit strong leadership and management skills.
Why Riverside?
At Riverside, were a housing association with a difference enhancing the everyday for all our customers. For 90 years, weve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, Youll Enjoy
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Contract Type: Permanent
Salary: £49,173 (£54,349 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Hybrid
Location: London / Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as Building Safety Communications Manager
Reporting to the Head of Customer Communications and Regulations, the Building Safety Communications Manager will support the development and implementation of our strategic approach to Building Safety communication. The postholder will lead the Building Safety Communications Team ensuring that Riverside is delivering a high quality, professional, customer-focused communication service to our residents ensuring full compliance with all regulatory obligations and in line with the communication strategy for the remediation of residential buildings.
The BSCM will be responsible for supporting the team to ensure delivery of a positive customer experience by managing all customer and colleague enquiries, feedback from our stakeholders and all proactive communication and reactive communication around service delivery for all building safety activity. They will also support the support the HofCCR in strategic meetings with the Leadership Team and the wider Strategy and Communications department.
The postholder will be required to be agile and flexible with the ability to adapt to changes in legislative regulations and guidelines about building safety and to communicate those back to the wider team and customers. They will provide written updates regarding the changes to legislations, government announcements and industry actions, ensuring these are in a timely and resident friendly manner that explains the potential impact these changes may have on residents.
About You
We are looking for someone with:
Experience of management within a corporate communications environment.
Previous experience working within building safety in the housing industry (cladding remediation works experience is ideal).
Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
Experience of working and collaborating with senior stakeholders.
Ability to influence external stakeholders and internal customers.
A proven track record of delivery in a demanding and fast paced environment.
Exhibit strong leadership and management skills.
Why Riverside?
At Riverside, were a housing association with a difference enhancing the everyday for all our customers. For 90 years, weve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, Youll Enjoy
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
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