Loss Prevention Partner - #1676001

As a Loss Prevention Partner (LPP) in our Profit Protection team you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.

Due to its nature, you need to be 18-years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.

This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year financial probity

Key Responsibilities

As a Loss Prevention Partner your day will be varied but day-to-day responsibilities will include:

- Be a point of contact for branch Profit Protection related issues, and escalate as required.

- Mitigate the risk of malicious harm to Partners and Customers.

- Manage shrinkage performance within budget and risk appetite.

- Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error.

- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.

- De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).

- Support with investigations where required

Essential skills/experience you'll need

- Excellent verbal and written communication skills.

- Confidence in resolving conflict.

- Great attention to detail with ability to spot trends and signs of profit loss.

- Good customer service and relationship building skills.

Desirable skills/experience you may have

- Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

• Full time hours (37.5), between 10am and 8pm weekdays and weekends

This is where you'll be based, whether that's in a shop, distribution centre or one of our head offices.

Liverpool (John Lewis)
Liverpool ONE
Lancashire, L1 8BJ

We believe in ensuring our Partners have access to a complete spectrum of benefits whilst in the business. After all, our Partners make our Partnership what it is.

Learn a new skill or become more proficient in your hobbies by claiming up to half the cost of certain tutored courses which you pay for yourself

(up to a maximum of £250 per year).

25% off at John Lewis and 20% at Waitrose. We knew you’d like this one!

(some exclusions apply)

From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.

Enjoy a generous holiday provision. Plenty of time for some rest and relaxation.

(The amount of holiday you’ll get depends on your role and working hours. It increases over time).

Secure your future with our comprehensive pension scheme and life assurance.

Secure your future with our comprehensive pension scheme and life assurance.

Learn a new skill or become more proficient in your hobbies by claiming up to half the cost of certain tutored courses which you pay for yourself

25% off at John Lewis and 20% at Waitrose. We knew you’d like this one!

From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.

Enjoy a generous holiday provision. Plenty of time for some rest and relaxation.

Secure your future with our comprehensive pension scheme and life assurance.

Learn a new skill or become more proficient in your hobbies by claiming up to half the cost of certain tutored courses which you pay for yourself

25% off at John Lewis and 20% at Waitrose. We knew you’d like this one!

From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.

Enjoy a generous holiday provision. Plenty of time for some rest and relaxation.

Secure your future with our comprehensive pension scheme and life assurance.

Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.

Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.

Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.

Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.

Our first network that we developed. Designed to support the LGBTQ+ community and their allies.

Our Working Parents’ Network supports and inspires working parents throughout their parenting journey.

Providing a safe and supportive community for Partners with experience in the care system.

The network aims to raise awareness and support Partners who are carers, and their allies.

Providing a safe and supportive community for Partners with experience in the care system.

The network aims to raise awareness and support Partners who are carers, and their allies.

Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.

Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.

Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.

Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.

Our first network that we developed. Designed to support the LGBTQ+ community and their allies.

Our Working Parents’ Network supports and inspires working parents throughout their parenting journey.

Providing a safe and supportive community for Partners with experience in the care system.

The network aims to raise awareness and support Partners who are carers, and their allies.

Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.

Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.

Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.

Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.

Our first network that we developed. Designed to support the LGBTQ+ community and their allies.

Our Working Parents’ Network supports and inspires working parents throughout their parenting journey.

Providing a safe and supportive community for Partners with experience in the care system.

The network aims to raise awareness and support Partners who are carers, and their allies.

The (former) Head of GCHQ, Hugh Alexander was working as a Head of Research for the Partnership in 1938?

Hugh Alexander was a crypto analyst who went on to become the Head of GCHQ and worked closely with Alan Turing.

Applying for a job can feel daunting, we don’t want that to be a case as you look to join the Partnership. We want you to perform at your best.
To help you prepare for our application process, take a look at our ‘How to Apply’ page below.

The (former) Head of GCHQ, Hugh Alexander was working as a Head of Research for the Partnership in 1938?

Hugh Alexander was a crypto analyst who went on to become the Head of GCHQ and worked closely with Alan Turing.

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