Diagnostic Appointments Co-ordinator - #1693487

An exciting opportunity has arisen in the Imaging department based at Liverpool Women's Hospital for a part time (22.5 hours per week) Band 3 Diagnostic Appointments Co-ordinator to join the team on a permanent basis.

The successful candidate will be responsible for the efficient booking and scheduling of all imaging appointments, whilst maintaining government targets, in accordance with the Patient Access Policy. This will include the monitoring and validating waiting lists and the building of additional clinics where required.

The post holders will possess the ability to work autonomously, using their own initiative, supported by the Operational Support Manager as required, as well as working as part of the Diagnostic Clerical Team to deliver the highest standards possible for patients, hospital staff and any other person their duties bring them into contact with.

The postholders will be senior members of the administrative team within Imaging and will support and guide the Imaging Clerks when scheduling appointments.

Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:

Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

• Complete responsibility for Diagnostic clinic diaries, utilising an excellent knowledge of the clinics, the duration of appointment times as directed by the clinical imaging team.


• Production of letters which inform patients of the appropriate appointment times. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.


• Support colleagues and Imaging Clerks in the handling of complex bookings, and potentially complaints and PALS queries, in relation to imaging.


• Register new tertiary referrals for imaging onto local systems within 24 working hours of receipt ensuring Referral to Treatment pathways are started / continued appropriately.


• Undertake analysis of waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.


• Organise interpreters where necessary, for patient appointment and maintain records of such bookings for future reference.


• Maintain and update the imaging waiting lists when clinically reviewed. Prioritise urgent patients and ensure government targets for routine patients are being met. Highlight immediately any conflicts that might mean patient waiting time targets could be breached.


• Be aware of, and adapt to, any changes in trust policy and general operating systems.


• Flag up the need for cover when annual leave is booked or cancel clinics accordingly.


• Provide clinicians with patient details for those who do not attend or repeatedly cancel for a clinical review to be undertaken with a view to discharge.

For a full description of Main Duties and Responsibilities, please see the attached Job Description and Person Specification.

• 5 GCSE's or equivalent


• NVQ 3 in customer care and business administration or equivalent experience in a clerical role


• ECDL or equivalent


• Experience of supervision of staff


• Difficult conversations & conflict management

• Knowledge of administrative and management procedures and practices


• Skilled user of MS Office packages (Excel, Outlook, Word, PowerPoint)


• Advanced keyboard skills


• Excellent verbal and written communication skills


• Ability to work autonomously and as part of a team


• An efficient and methodical approach to the maintenance of waiting lists, statistics, clinic diaries


• Knowledge and understanding of confidentiality


• Ability to concentrate for extended periods of time


• Experience of CRIS and DigiCare


• Understanding of NHS policies

• Good organisational skills


• Able to maintain a professional approach when working under pressure


• Be able to maintain confidentiality


• Ability to work flexibly


• Ability to display compassion and empathy in difficult circumstances


• Ability to be appropriately assertive


• Self-motivated and enthusiastic

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,625 to £25,674 a yearper annum, pro rata