Scheme Housing Coordinator - #1696654

Job Title: Scheme Housing Coordinator

Contract Type: Permanent

Salary: £31,852.14 per annum

Working Hours: Full Time – 37.5 Hours

Working Pattern: Working 5 days out of 7

Location: Leacroft, Haringey

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Scheme Housing Coordinator

The purpose of this role is to manage the performance, delivery and achievements of the housing leads in One Support and be the manager responsible for all day-to-day housing operational issues for all Housing Care and Support customers and colleagues.

• Line-manage, mentor and develop the Housing leads to ensure that the team provide an excellent service to customers and colleagues.
• Provide cover for Housing leads during periods of leave, or additional support during busy times to ensure constant level of service at excellent level
• Be accountable for team performance in the Housing-related KPIs and DPIs
• Set ambitious targets for housing staff and support each team member, and support and enable staff to achieve these through 1-2-1s and tailored ways of working for that member of staff
  
  

About You

We are looking for someone with:

• Substantial experience of working at middle management level within large housing association
• Substantial experience of line management of housing staff in large organisation
• Ability to produce an analyse performance reports to identify early trends
• Substantial experience of working at middle management level within large housing association
• Substantial experience of line management of housing staff in large organisation
• Ability to produce an analyse performance reports to identify early trends
• Demonstrates outcome-focused management aptitude
  
  

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
  
  

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Line-manage, mentor and develop the Housing leads to ensure that the team provide an excellent service to customers and colleagues.
• Provide cover for Housing leads during periods of leave, or additional support during busy times to ensure constant level of service at excellent level
• Be accountable for team performance in the Housing-related KPIs and DPIs
• Set ambitious targets for housing staff and support each team member, and support and enable staff to achieve these through 1-2-1s and tailored ways of working for that member of staff
• Identify areas for improvement and an plan for areas of weakness within staff performance
• Be the liaison manager for housing operational issues for internal and external colleagues, including at Customer Boards, County court cases, and other key stakeholder meetings
• Be seen to actively promote collaboration across all housing services team to ensure customers have the best service
• Work closely with customers, external stakeholders and other departments within One Housing to deliver corporate plan and operational targets
• Develop housing polices, processes and guides for housing, care and support staff.
• Champion and develop good practice examples from the sector
• Analyse performance through data, feedback, and discussion to improve working practices. Use internal and external data and research to identify new trends
• Ensure an excellent service is provided to colleagues at all times
  
  

Other Duties

• Ensure that responsibilities for Health & Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
• Comply fully with One Housing’s policies and procures including the standing orders and financial regulations.
• Comply with the Equal Opportunities and Diversity Policy
• Comply with the Data Protection Act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public)
• Carry out any other reasonable duties as required
  
  

Person specification

Essential

Knowledge, Skills and Experience

• Substantial experience of working at middle management level within large housing association
• Substantial experience of line management of housing staff in large organisation
• Ability to produce an analyse performance reports to identify early trends
• Demonstrates outcome-focused management aptitude
• Demonstrates high level of adaptability to the needs of various customers and audiences and imbeds this ethos within the whole housing team
• Listens closely and is engaging in both one to one, and group scenarios
• Establish priorities and develops clear and logical plans to achieve goals
• Take action to ensure deadlines and outcomes are achieved.
• Ensure that the service area is adequately staffed and resourced
• Line manage, mentor and develop housing assistants through regular support, supervisions, appraisals and training
• Ensure close working with other colleagues
• Share responsibility with other lead officers to ensure core housing services are delivered at all times and change work patterns to achieve this.
  
  

Desirable

• Pragmatic and positive approach to problem solving, with a commitment to taking initiative
• Experience of housing law and its application
• Experience of managing customer services
• Operational understanding of budget management
• Experienced line manager with appropriate qualifications
• Substantial Experience of setting up teams and change management
• Tailors the message to fit the needs of specific audiences
• Listens closely and is engaging in both one to one, and group scenarios
• Develops effective internal and external working relationships and networks