Customer Banking Agent - #1698095

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Start with a competitive salary of £26,542.00, with the exciting potential to increase to £27,032.00 as you develop and demonstrate your skills! Imagine the satisfaction of knowing your hard work and dedication can lead to tangible rewards.

Join our dynamic team based in Preston Brook, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collections role - you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.

You will be working in an environment that offers new opportunities every day, with the convenience of free parking, easy access to local transport links, and proximity to shops for your breaks.

Don't drive? No problem! We offer a FREE shuttle bus service to and from Preston Brook office, connecting you to Runcorn and Warrington stations. After a qualifying period of around 6 months, you'll have the flexibility to work from home if you prefer! Enjoy the balance of office and home working while being part of a supportive team.

Customer Banking Agent

Key information:

• You will work 40 hours per week between 8am - 8pm, Monday - Friday, and 9am-5pm on Saturdays on a rota basis. Rota examples will be provided at interview.


• Training lasts approximately 4 weeks, working 8:30am - 5pm, Monday - Friday.


• Following training, an 8-week learning academy will be held, with working hours between 8am - 8pm, Monday - Friday, and 9am-5pm on Saturdays on a rota basis.

• Internal career progression via Capita Academy, with clear development plans.


• Exclusive discounts, benefits, and cashback for employees and their families.


• 23 days' holiday, rising to 27, with options to buy extra leave.


• Occasional work on Bank Holidays; Christmas Day, Boxing Day, and New Year's Day are non-working days. If scheduled on a bank holiday, you will receive a day in lieu.


• Company-matched pension, life assurance, cycle2work scheme, paid maternity, adoption, shared parental leave, paternity pay, and more.


• Voluntary benefits including retail, social, health & wellbeing, travel, and tech discounts.


• Access to Aviva DigiCare+ Workplace services for health and wellbeing support.


• Participation in Employee Network Groups promoting diversity and inclusion.

• Handling inbound calls, speaking and listening to customers in different financial situations, and providing tailored, affordable solutions.


• Managing customer complaints in accordance with FCA standards.


• Supporting vulnerable customers with care and understanding.


• Collaborating with a supportive team to meet targets.


• Building rapport through meaningful conversations and delivering excellent customer service.


• Engaging in continuous learning, coaching, and development.


• Making a positive impact on customers' lives.


• Navigating multiple systems efficiently, with prior experience in using various systems essential.

Showcase expertise in at least one of the following:

• Call Centre Customer Service


• Fast-Paced Office Environment


• Healthcare Environment


• Financial Services


• Experience with multiple computer systems

Bring these skills to our team:

• 
  Empathy: Understanding and genuine concern foster trust and successful resolutions.


• 
  Resilience: Maintaining emotional stability and motivation.


• 
  Communication: Strong verbal and written skills for engaging and explaining to customers.


• 
  Problem-Solving: Assessing situations and devising effective solutions.


• 
  Attention to Detail: Ensuring accuracy and high-quality work.

Join our diverse team of professionals! We offer opportunities to learn, grow, and succeed. Some previous experience is required as this is not an entry-level role.

Ready to advance your career? Let's achieve great things together!

• Apply now via our short application form.


• Your application will be reviewed.


• You may be invited to a video interview.


• Successful candidates will be invited to an onsite assessment at Preston Brook.

We are an inclusive employer committed to merit-based recruitment. For accessible formats or support, contact ***************@capita.com. Access to Work can assist candidates with disabilities in the hiring process.

Liverpool, United Kingdom

Full time

Permanent