Head of Applications - #1701575

Charterhouse Group is a UK based, PE backed, value-added reseller providing a wide range of technology solutions across the Unified Communications, Cyber Security, LAN and Microsoft Teams spaces. The Group operates under two brands, Charterhouse Integrated Solutions and Symity.

We are looking for talented and highly motivated people. We understand that the key to our success is our people. For this reason, we are committed to attracting and retaining the best possible candidates. Therefore, we offer a fun, innovative and a fast-paced environment where career development, reward and recognition are a priority.

If you want to join a multi award-winning business, passionate about technology and its customers, credible in the market with a stimulating working environment - then we want to speak to you.

Our Vision

Passionate people always trusted by our customers to deliver the right technology solution.

Our Mission

Making it easy for our customers to connect, communicate and collaborate securely.

Our Values

• Be Yourself – Be honest. Be authentic. Be the best you can be.

• Do the right thing – For you and your team. For the whole team. For the Customer. Always.

 • Take responsibility/own it – Do what you say. Find a way. Make it happen.

• Love what you do – Bring Passion to work. Take pride in what you do. Enjoy winning.

The Role

We are looking for an experienced application and systems professional. The ideal candidate will have significant experience through retail, FMCG or professional services organisations. They will be able to clearly and concisely translate business and commercial value from deep and complex systems requirements and communicate to all levels the benefits delivered by various enterprise systems and applications. They will be a person who demonstrates clear empathy and understanding of the value that closely integrated applications will deliver and the tightly bound systems requirements:

Key applications:

·       ServiceNow - Customer Service Management

·       Microsoft Dynamics 365.

·       Salesforce.

·       Microsoft Dynamics Great Plains.

·       aBILLity.

Our focus encompasses connection and collaboration, which is why we have a hybrid approach to work, either working in our London or Liverpool office and at home.

Requirements

Duties and Responsibilities

1. Group Technology Systems Roadmap – own the plan and systems strategy covering Pentesec, Symity and the core UC and LAN Business.
2. Architecture – drive collective and collaborative thinking across the three parts of the business to centralise and consolidate a set of core business process applications.
3. Application optimisation – reduce the number of core business apps and drive value via a simplified customer interaction and experience.
4. Business process - Drive improvement and provide strategic level thinking, aligned with supporting applications and data.
5. Data Strategy – ensure that the data strategy is clear and owned by both the business and technology teams, and has a definitive roadmap based on business requirements.
6. Champion key business applications (especially Dynamics, ServiceNow and Great Plains); ensuring they are well supported and developed to realise genuine benefit to the business and, where appropriate, to Charterhouse customers.
7. Responsible for the development and maintenance of all business applications and associated processes, including managing 3rd party support and development partners.
8. Manage and own the flow of data between applications and throughout the business, ensuring consistently high quality and completeness.
9. Change Manager (applications) – ensure all changes are agreed, prioritised and delivered in a responsive and agile manner, and in accordance with well-communicated plans.
10. Develop business information portals and reports to ensure that users and management have the right information at the right time to make decisions.
11. Develop and maintain processes to support the correct use of the systems, to ensure that user / operational efficiencies are being realised while maintaining a strong control environment.
12. Promote and follow key processes, focused on maintaining security and functionality of applications, especially change and release management.
13. Act as a catalyst for change with a deep understanding of how to do things right within applications, data and processes.
14. Line manage a small team that supports the function.

Required Knowledge, Skills and Experience

• System Design Knowledge: Understanding software architecture and design principles to ensure applications meet organisational needs
• Project Management: Ability to plan, schedule, and deliver projects on time and within budget.
• Technical Proficiency: Knowledge of coding languages, development frameworks, and emerging technologies
• Data – excellent understanding of data, relationships and management principles
• Good at breaking down complex issues into smaller approachable tasks.

Desired Knowledge, Skills and Experience

• Database Management: Proficiency in handling, storing, and transferring data securely and efficiently.
• Reporting - used Power BI and/or similar tools to ensure the right data is available online to business decision makers.
• Developed systems and interfaces.
• Experience with integrating multiple systems.

Benefits

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, a volunteering day, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.

Charterhouse is where careers happen. We offer a supportive, innovative, stimulating and fast-paced environment where development, reward and recognition are available to everyone, and anything is possible. As you transform our client’s approach to technology, we’ll help you transform your career through progression, reward, development and recognition.