Head of Professional Services - #1743657

Job Description

Head of Professional Services - Liverpool (Hybrid Working)

We are now seeking a dynamic and strategic Head of Professional Services to lead our implementation and onboarding teams, ensuring exceptional customer experiences and successful product adoption.

As the Head of Professional Services, you will lead a team of implementation consultants and project managers responsible for delivering high-quality SaaS configuration and onboarding services. You will play a critical role in shaping the customer journey, driving operational excellence, and ensuring financial performance

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and scale a high-performing team of consultants and project managers.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Develop and implement training programs to enhance team capabilities.
  
  

Customer Delivery & Success

• Oversee the end-to-end delivery of SaaS implementation projects, ensuring timely and successful onboarding.
• Personally manage and deliver select customer projects as needed.
• Drive customer satisfaction and time-to-value through structured methodologies and best practices.
• Act as an executive sponsor for key accounts, building strong stakeholder relationships.
  
  

Project & Financial Management

• Own the Professional Services P&L, including forecasting, budgeting, and reporting.
• Ensure accurate project scoping, resource allocation, and margin optimization.
• Implement tools and processes for tracking KPIs such as utilisation, project profitability, and customer satisfaction.
  
  

Strategic Planning & Innovation

• Collaborate with Sales, Product, and Customer Success to align services with business goals.
• Define and evolve service offerings, pricing models, and delivery frameworks.
• Identify opportunities for automation, scalability, and operational efficiency.
  
  

Skills & Experience

• Proven experience (10+ years) in Professional Services, SaaS implementation, or consulting, with at least 5 years in a leadership role.
• Project Management certification (e.g., PMP, PRINCE2, Agile).
• Strong financial acumen with experience in forecasting, reporting, and P&L ownership.
• Demonstrated success in customer stakeholder management and executive engagement.
• Deep understanding of SaaS delivery models, customer onboarding, and change management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, high-growth environment.
• Strategic thinker with a hands-on approach to problem-solving.
• Data-driven mindset with a focus on continuous improvement.
  
  

Desirable Attributes

• Experience with service delivery in the CAFM, facilities, or estates space
• Familiarity with PSA and PM platforms such as Rocketlane, Kantata,
  
  

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Why Bellrock?

Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.

We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role

Apply today.