Engagement & Events Coordinator - #1743662

Job Description

Job Title: Engagement & Events Coordinator

Contract Type: Fixed term for 18 months

Salary: £35,829 (£39,600 is achieved after 12 months successful performance in the role)

Working Hours: Full time 35 hours

Working Pattern: Monday to Friday/ Hybrid

Location: Liverpool or London based

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Engagement & Events Coordinator

You will support the Corporate Planning Advisor and the Director of Strategy and Communications to plan and deliver a programme of engagement events to support the development of the new five-year Corporate Strategy, and to analyse feedback to report key trends and priorities.

The role will also require you to develop a programme of activity to support the launch of the new Strategy and ensure its effective implementation across the organisation, so the Strategy is “owned” by all of the business

About You

We are looking for someone with

• Experience of working with a range of stakeholders.
• Experience of working with customers and delivering a customer-focused service.
• Experience of planning, managing and delivering events.
• Experience of consulting with a range of groups using various methods.
• Ability to capture feedback and produce clear summaries of discussions, identifying key themes.
  
  

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
  
  

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Work with the Corporate Planning Advisor to plan and undertake a series of engagement events and activities (both in-person and online) with a range of stakeholders, including colleagues, customers and external partners to support the development of the new Corporate Strategy. (Events will range from small scale discussions to large scale conference type events).
• Ensure events are accessible and inclusive and are delivered professionally and to budget.
• Keep accurate records of all engagement events including attendance and satisfaction scores.
• Record all feedback from engagement so it accurately captures all key points raised.
• Facilitate discussion to allow participants to share their views and ideas, whilst keeping focused on the main purpose.
• Analyse all engagement feedback to establish trends and emerging priorities for the new Corporate Strategy, and be able to confidently report this back to a range of audiences including Executive Directors and Involved Customers and Group Board.
• Liaise with the appointed marketing agency to ensure alignment between its campaign and engagement events and activity.
• To service the internal Corporate Plan Steering Group, including arranging all meetings and minute taking.
• Work with the Corporate Planning Advisor and other teams to plan and undertake a programme of activity to launch the new Corporate Strategy.
  
  

Person specification

Essential

Knowledge, Skills and Experience

• Experience of working with a range of stakeholders.
• Experience of working with customers and delivering a customer-focused service.
• Experience of planning, managing and delivering events.
• Experience of consulting with a range of groups using various methods.
• Ability to capture feedback and produce clear summaries of discussions, identifying key themes.
• Ability to complete tasks in an accurate and timely manner when working under pressure.
• Good written and verbal communication, including report writing and presentation skills.
• Working interpedently and ability to manage workload.
• Ability to complete tasks accurately and manage competing priorities to meet deadlines.
• Confident user of IT
  
  

Desirable

• Experience of working in social housing.
• Experience of working in communications/social media.
• Experience of corporate planning/strategy development.
• Experience of undertaking equality impact assessments.
• Experience of GDPR.
  
  

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our ways of working

Commitment to Diversity