Retail Sales Specialist Midlands/North - #1747017

The retail sales specialist’s primary responsibility is to generate in-store sales. The Retail Sales Specialist is under the supervision of the Account Executive and contributes to brand awareness and retail sales to influence Sunday Riley’s in-store success. The Retail Sales Specialist is accountable for sales performance, ATV/AUS growth, personal development and growth of the customer database by providing excellent & exceptional customer service.

The ideal candidate must enjoy the retail environment and have a strong background in the beauty industry, sales and customer experience. Professional Beauty Therapy qualifications would be an advantage. The candidate must be a stellar seller, organized, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills. Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment.

Responsibilities:

• To deliver exceptional customer service to all potential/actual customers.
• To consistently achieve and deliver the KPI targets.
• To develop excellent in-store relationships with management/peers.
• To know and understand sales achievements, figures and data and to have personal accountability for all deliverables.
  
  

Product Knowledge:

• To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team.
• To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.
• To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products.
• To be able to answer all customer’s needs in order to recommend the exact products suited to them.
  
  

Store Environment

• To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area.
• To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
• To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed.
• To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.
  
  

Key Deliverables:

• Achievement and Exceed the store sales target & personal sales target
• Achieve and Exceed ATV & AUS targets
• Exceptional customer experience/journey & growth/development of customer database.
• Ensure visual merchandising and executional excellence in store.
• Execute effective in-store events to drive sales
• Effective admin management/personal development/learning & growth.
  
  

Experiences and Skills Required:

• Minimum 3 years of retail, sales and/or beauty industry experience, preferably in the skincare industry.
• The possession of a Beauty Therapy Qualification is desired but not essential.
• Memorable, positive, professional and enthusiastic presence
• Passion for skincare.
• Strong aptitude for product knowledge, brand messaging and selling.
• Experience working in an open-sell environment.
• Self-motivated, committed and goal-oriented
• Energetic and passionate with an entrepreneurial, flexible, friendly spirit
• Ability to travel required
• Flexibility regarding work hours, i.e. weekends
  
  

Work Location, Territory, and work week:

• This role is based in-store
• This is a full-time role with 2 days off per week.
• The Retail Sales Specialist is responsible for adhering to the schedule set out for them by the Account Executive.
• This schedule requires a minimum of 3 weekends a month to be worked.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer

This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at Sunday Riley the open, creative and collaborative work environment everyone seeks for themselves.

EEO

Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.

Social And Environmental Responsibilities

We produce the best products possible, and never sacrifice quality or effectiveness for financial gain. We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products. We provide the highest-level customer care, customer experience, and attention to customer safety. We strive to meet sustainability goals and initiatives, for a cleaner planet. Our company’s social and environmental goals are as strong as our employees’ awareness and performance towards those goals. We are mission-driven and expect our employees to be accountable and aligned with our company value