Patient Coordinator/Receptionist - #1748510

Join Our Friendly Team as a Dental Treatment Coordinator/Receptionist at Smart in Edghill, Liverpool!

Are you passionate about dental health and enjoy making a real difference in people’s lives? Do you thrive in a supportive and lively team environment? If this sounds like you, we’d love for you to join us at our Edghill practice in Liverpool!

About Us

Our Edghill practice is part of the Smart group with 100+ surgeries across 35 practices offering a wide range of services, including aligners, complex implants, endodontics, and restorative dentistry, along with NHS services. We are a growing practice with modern facilities, a friendly team, and a strong focus on patient care.

The Role

We’re looking for a warm and experienced Dental Treatment Coordinator / Receptionist to join our team full-time (40+ hours), Monday to Friday. Part-time hours would be considered based on previous dental receptionist experience. Some of our practices operate extended hours between 7am and 7pm, so flexibility is key. Working hours will be discussed during the interview stage.

You will play a key role in supporting patients through their dental journey, ensuring a seamless and positive experience from start to finish.

What You’ll Do:

• Manage Treatment Plans: Coordinate finance applications, payment processes, and treatment scheduling.
• Marketing & Events: Support marketing initiatives and practice open days.
• Team Collaboration: Work alongside the reception and nursing teams to ensure efficient daily operations.
• Patient Engagement: Welcome new patients, explain treatment and payment options, and assist with treatment planning.
• Organisation: Maintain accurate patient records, manage appointments, and respond to enquiries professionally.
  
  

What We’re Looking For:

• Experience: Minimum 2 years in a dental practice (Dental Nursing experience is a bonus).
• Qualifications: GDC registration or prior Treatment Coordinator experience is essential.
• Skills: Strong work ethic, excellent teamwork, and a genuine passion for patient care.
• Knowledge: Familiarity with procedures like implants, composite bonding, and aligners.
• Tech Savvy: Comfortable using dental software, scanners, and Microsoft Office.
• Customer Service: A people person with a flexible, patient-first approach.
  
  

What We Offer:

• Competitive Salary: Based on experience.
• Career Progression: Opportunities for training and professional development.
• Incentives: Bonuses are available on private treatments.
• Modern Facilities: Work in a fully computerised, up-to-date environment.
• Full-Time Hours: 40+ hours per week, Monday to Friday (part-time considered based on experience, working times to be discussed during the interview).
  
  

If this sounds like the perfect role for you, we’d love to hear from you! Apply today and become a valued member of our welcoming team at Smart in Edghill, Liverpool.

Interested? Click ‘Apply’ now to become our Patient Coordinator/Receptionist and grow your career with Smart.