Customer Support Advisor - #2072486

Customer Support Advisor
Fixed-term contract to March 2027 (8 months)
Home-based - North West England
Salary: £24,479

LHH is supporting a community-focused organisation that supports individuals facing financial and social challenges to improve their circumstances as they recruit Customer Support Advisors.

We are looking for compassionate and motivated individuals to join a busy Home Energy Advice team supporting households experiencing fuel poverty and financial hardship during the winter period.

As a Customer Support Advisor, you will provide practical advice and tailored support to customers struggling with energy costs, helping them reduce bills, improve energy efficiency and access available financial support.

This is a rewarding, fast-paced role involving remote support with occasional face-to-face engagement where appropriate. You will manage a varied caseload, build trusted relationships with customers and work closely with colleagues and partner organisations to deliver effective support.

We are looking for people with strong communication and problem-solving skills who are passionate about helping others. Experience in advice, customer support, mentoring or case management is beneficial but not essential, as full training will be provided.

This is an excellent opportunity to gain valuable experience within a purpose-driven organisation while making a real difference to people's lives.

To apply, please send a tailored CV and covering letter by midnight on Sunday 31 May.