Night Concierge - #2073615

NIGHT CONCIERGE 

LIVINGWAY– ROCO Liverpool 

About LIVINGWAY 

At LIVINGWAY, we create more than homes, we create lifestyle led communities where people feel connected, inspired, and genuinely cared for. 

Built on a foundation of exceptional service, operational excellence, wellness, and hospitality, we are redefining the residential experience through beautifully designed spaces, meaningful resident engagement, and a commitment to raising standards across the Build-to-Rent sector. 

At the heart of everything we do is our belief that service should feel personal, environments should feel welcoming, and communities should feel alive. 

This is an opportunity to join a growing, forward thinking business where people, experience, and culture matter. 

Job Title 

Night Concierge 

Reports To 

Community Manager 

Location 

ROCO Liverpool 

Working Hours - Wednesday – Sunday 

10:00pm – 6:00am 

Employment Type 

Full-Time, Permanent 

 The Role 

The Night Concierge is one of the most important front facing positions within the building, responsible for maintaining the atmosphere, safety, presentation, and resident experience throughout the overnight operation. 

This role goes far beyond traditional concierge or security responsibilities. The successful candidate will act as the overnight ambassador for both ROCO and LIVINGWAY delivering a calm, polished, hospitality led experience while ensuring the building operates safely, professionally, and to the highest possible standard always. 

You will be responsible for creating an environment where residents feel secure, welcomed, supported, and proud to call ROCO home. 

The ideal candidate will be highly professional, emotionally intelligent, operationally aware, and capable of confidently managing both resident experience and building operations during overnight hours. 

Key Responsibilities 

Resident & Guest Experience 

• Deliver a warm, professional, and solutions focused experience to all residents, guests, visitors, and contractors 
• Act as the primary overnight point of contact for the building, ensuring all enquiries are handled confidently and efficiently 
• Build positive and professional relationships with residents to support long term resident satisfaction and retention 
• Create a welcoming and well managed atmosphere throughout the building overnight 
• Support late arrivals, guest access, resident enquiries, and short stay guest interactions in line with LIVINGWAY service standards 
• Ensure all communication reflects the professionalism, warmth, and hospitality driven culture of LIVINGWAY 
• Handle challenging situations with professionalism, discretion, and emotional intelligence 

 Building Standards & Presentation 

• Maintain exceptional presentation standards across all communal areas, amenities, entrances, reception spaces, and external areas throughout the night 
• Conduct regular walkthroughs and inspections to ensure the building consistently reflects the quality and standards expected at ROCO 
• Identify and proactively resolve presentation issues before they impact the resident experience 
• Ensure amenity spaces are left secure, clean, organised, and ready for daytime operation 
• Support the preparation and presentation of apartments where required, including arrivals, inspections, and quality control checks 
• Always maintain pride and ownership over the appearance and atmosphere of the building 

Safety, Security & Compliance 

• Maintain a visible, professional, and reassuring presence throughout the building overnight 
• Monitor building access, visitor activity, and tailgating to always ensure resident safety and controlled access 
• Monitor CCTV systems, alarms, and security systems, responding appropriately where required 
• Conduct regular patrols of internal and external areas 
• Manage noise complaints, disturbances, anti-social behaviour, and building rule breaches professionally and confidently 
• Respond calmly and effectively to emergencies, incidents, welfare concerns, or suspicious activity 
• Follow all company procedures relating to fire safety, health & safety, emergency response, and compliance 
• Produce accurate handover notes, incident reports, and overnight logs for operational continuity 

Operational Support 

• Support the smooth overnight operation of the building across all departments 
• Log maintenance issues accurately and escalate urgent matters appropriately 
• Liaise with the Facilities and Maintenance teams to ensure operational standards are maintained 
• Assist with deliveries, parcel management, contractor access, and overnight operational requirements 
• Ensure waste and back-of-house areas remain safe, organised, and well maintained 
• Support apartment readiness and operational checks where required 
• Assist with administrative or operational tasks that contribute to the wider success of the building 

Community & Lifestyle 

• Help foster a positive, respectful, and community driven living environment 
• Encourage resident engagement with amenities, wellness offerings, and community initiatives 
• Promote a culture of respect, wellbeing, and pride within the building 
• Actively contribute to the lifestyle focused identity and reputation of ROCO and LIVINGWAY 

What We’re Looking For 

We are looking for somebody who naturally delivers high standards, takes pride in their environment, and understands the importance of service, presentation, professionalism, and atmosphere within a premium residential community. 

The ideal candidate will have: 

• Previous experience within concierge, hospitality, premium residential, hotel, serviced apartment, or customer-facing environments 
• Experience working overnight or night shift operations 
• Strong interpersonal and communication skills 
• A calm, confident, and solutions focused approach 
• Excellent attention to detail and situational awareness 
• The ability to work independently while maintaining accountability and professionalism 
• Strong problem solving skills and sound judgement under pressure 
• A proactive attitude with a willingness to take ownership 
• Good IT literacy and confidence using operational systems and communication platforms 
• A genuine passion for hospitality, people, and delivering exceptional service 

Why Join LIVINGWAY? 

At LIVINGWAY, we believe our people define our communities. 

You will be joining a business that genuinely values culture, service, innovation, and personal growth while operating within some of the UK’s most exciting lifestyle-led residential environments. 

Benefits 

• Competitive salary 
• Company pension 
• Health & wellbeing programme 
• Access to on-site gym facilities 
• Team events and social activities 
• Career development opportunities within a growing business 
• Opportunity to be part of a forward-thinking and people-focused company culture