Account Manager - #2077533

Account Manager

We’re looking for an experienced and commercially focused Account Manager to manage and grow a portfolio of high-value retail partners, including convenience stores, grocers and major forecourt estates.

This is a highly visible role where you’ll act as the main point of contact for your accounts, building strong relationships at all levels while driving commercial performance and delivering key initiatives.

You’ll also play a key role in representing the voice of the customer within PayPoint, ensuring we continue to evolve and deliver value for our retail partners.

What you’ll be doing

• Managing and developing a portfolio of retail accounts, building strong relationships from store to senior leadership level
• Creating and delivering a structured stakeholder and contact strategy
• Identifying and driving new business opportunities across existing and new customers
• Leading the delivery of hardware and software rollouts in collaboration with internal teams
• Owning retailer relationships, contracts and ongoing commercial performance
• Monitoring KPIs and implementing actions to optimise performance
• Leading commercial negotiations to deliver mutually beneficial outcomes
• Collaborating cross-functionally (marketing, PR, operations, product, IT) to deliver best-in-class partnerships
• Developing and supporting annual marketing plans for key accounts
• Acting as the internal advocate for customer needs and priorities
• Managing and resolving retailer issues, ensuring timely escalation where needed
• Keeping close to market trends and competitor activity to inform strategy

What we’re looking for

Essential:

• Proven experience in account management or relationship management
• Strong commercial awareness and negotiation skills
• Ability to influence stakeholders and drive outcomes to completion
• Experience identifying and delivering new business opportunities
• Strong project management and organisational skills
• Confident communicator with experience presenting to stakeholders
• Excellent attention to detail and ability to manage multiple priorities
• Proficient in MS Office (Word, Excel, PowerPoint)
• Full driving licence and willingness to travel regularly

Desirable:

• Experience working with retail or wholesale customers
• Understanding of the grocery retail / FMCG / supply chain landscape
• Experience in B2B customer service or account environments
• Knowledge of payments, utilities or fintech markets
• Familiarity with Power BI

What you’ll bring

• A professional, organised and resilient approach
• Strong relationship-building skills and the ability to engage at all levels
• A proactive, self-starting mindset with the ability to work independently
• Flexibility and resilience to thrive in a fast-paced environment