Customer Service Manager - #2078495

This is an excellent opportunity for a Customer Service / Sales Manager to contribute to the growth and efficiency of a customer service and sales department within the industrial/manufacturing sector. The role is based in Liverpool and involves overseeing sales operations, ensuring seamless customer service, and driving process improvements.

Client Details

Our client is a well-established international manufacturing business supplying specialist materials to customers across multiple global markets. With a strong reputation for quality and innovation, they operate within a fast-paced, customer-focused environment supporting continued commercial growth across Europe.

Description

• Lead a team making sure the adequate level of support, training and professional growth is provided
• Responsible for all Operational activities of the Sales Office including customer credit application, call-off, rebate scheme and consignment stock
• Responsible for the Order to Cash process providing the highest level of customer support making sure the process is followed
• Manage all intercompany sales between the company's subsidiarises interacting with all Business units General Managers
• Responsible for the accuracy and the maintenance of the customer and prospect database interacting with Marketing
• Lead commercially any enquiry from website providing all required information interacting as required with Technical & Operational function
• Support the external sales team by providing data, analysis and stock information contributing to the SIOP process
• Attend if/when required Sales meeting and SMT by preparing monthly report and analysis
• Manage all commercial activities for ancillaries providing prices and maintain relationship with suppliers

Profile

A successful Customer Service Manager should have:

• A Degree in Business or Economics (preferred)
• Up to 5 years experience in customer service, order management, and commercial support
• Proven experience managing or supervising teams
• Highly driven, proactive and solutions focused
• Strong commercial awareness and customer-first mindset
• Ability to remain calm under pressure

Job Offer

• A competitive annual salary of £35,000.
• A permanent position based in Liverpool with opportunities for career advancement.
• The chance to work within a collaborative and supportive team environment.
• Exposure to the industrial/manufacturing sector and its unique challenges.

If you are ready to take the next step in your career as a Customer Service Manager, we encourage you to apply today!