Technical and Complex Repairs Manager - #2083536

Job Title: Technical & Complex Repair Manager
Contract Type: Permanent
Salary: £ 58238.15 (£64198.01 is achieved after 12 months successful performance in the role)
Working Hours: Full Time – 35 Hours
Working Pattern: Monday to Friday
Location: Speke, Liverpool


If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.


Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.


The difference you will make as a Technical & Complex Repair Manager
As part of a sector leading service, you will be responsible for the management and functions related to all Housing Condition claims and Alternative Dispute Resolution, ensuring they are dealt with efficiently and effectively to repair customer trust and reduce the Group’s financial liability.
Responsible for the management and functions related to the in-house stock condition survey programme, ensuring they are delivered efficiently and effectively to inform future investment decisions and business planning.
Support the Head of Performance & Improvement (Asset Strategy & Delivery) in the development of the approach to housing condition compliance. To provide a centre of excellence for technical building enquiries, case management and support functions ensuring the Group meet our regulatory and legislative responsibilities and properties are in a safe and sound condition.
Lead the complex and technical repair activity, including oversight of Local Authority Enforcement Action and Category 1 Health and Safety Rating Risks for Asset Services. Build the capability of the team through the development and implementation of relevant policies and procedures, the sharing and adoption of best practice initiatives and professional development through training.
Lead on communications for this workstream to ensure customers and colleagues are informed of change and progress developments in a timely manner. Mitigate the impact of incidents to reduce the risk of regulatory escalation that could lead to reputational damage or legal action against The Riverside Group.


About you
We are looking for someone with
• Experience of successfully leading, managing, and motivating multiple teams, including man-aging team performance with a proven track record of policy and service development in a complex multi-site environment.
• Results driven and commercially aware with a focus on continuous improvement and the ability to drive change.
• Sound knowledge of key business risk, sector risk, property safety risk to customers and abil-ity to horizon scan and assess impact on business and customers.
• Proven track record in delivering programmes of work, with effective contract management skills including managing service and maintenance contracts and a good understanding of project management methodologies.
• Evidence of using sound judgement when making effective decisions.


Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits


Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.


Applications may close before the deadline, so please apply early to be considered.