Senior Service Delivery Manager - #2083715

This international law firm with a strong presence in the tech sector is going through significant chance and growth. To support this, it is looking for a highly capable, positive and operationally focused Senior Delivery Manager to work closely with the COO to support operations. This role will support the COO and Business Professional functions with the delivery of consistent, high-quality and efficient business services. This role will also support the ongoing maturity of the firm's regional operations through the effective integration of processes, metrics, and AI technologies into everyday workflows.

Working in close partnership with the COO and Business Professional functions, this role translates strategic priorities into practical execution, supports key projects and embeds sustainable change to enable continued growth and performance

• Support the COO and Head of Liverpool 0ffice in the management of the Liverpool office and the forward-looking strategy for the Liverpool office. Research various entities using a variety of internal and third-party resources.
• Act as a trusted adviser and thought partner to the COO and other senior stakeholders on matters of operational performance, people, and change in respect of the Liverpool office.
• Identify areas where processes, standards, and service delivery models can be strengthened and made more consistent to enable scalable growth in line with evolving business needs.
• Lead the firm's engagement with community groups and local organisations, acting as the primary representative of the office in the wider local community and building meaningful, sustained relationships that reflect the firm's values and commitment to the region.

Essential to success in this role will be your proven track record of leading and designing projects across a variety of disciplines and operational change programmes. You will also have significant leadership experience in operational or business services management within a professional services environment (ideally a law firm). You should also demonstrate a solid understanding of AI-enabled tools and workflow automation, as well as practical experience of embedding technology-driven change into operational teams and processes. Excellent communication and stakeholder management skills, with the credibility and confidence to engage effectively with senior leadership, partners, and external stakeholders.

To apply send your CV to [email protected]