Leasehold and Tenancy Services Officer - #2099387

Job Title: Leasehold and Tenancy Services Officer
Contract Type: Permanent
Salary: £35,370.88 per annum (£38,923.44 per annum is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday - Friday, Hybrid
Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.


The difference you will make as a Leasehold and Tenancy Services Officer
Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards.

Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity.
Ensure service charge financial activity is conducted effectively including budget planning, the service charge setting consultation process and reviews of scheme
expenditure.

Act as advocate for customers, both internally and externally, where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service.

Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group.


About you
We are looking for someone with:
• Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements.
• Full drivers licence and access to a vehicle
• CIOH partial/fully qualified or equivalent qualification or experience.
• Excellent attention to detail with the ability to work under pressure delivering to strict deadlines
• Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information.


Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits


Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered