Medicals Team Leader - #2106600

Bond Turner is a leading law firm, proudly recognised by both Legal 500 and Chambers & Partners. We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centred approach.

With offices in Liverpool and Bolton, we offer nationwide legal advice across a wide range of sectors.

Our areas of expertise include Credit Hire, Personal Injury, including Complex Injury, Clinical and Professional Negligence, Housing Disrepair, Group Action Claims and Public Inquiries. We are driven by a commitment to achieving successful outcomes, surpassing client expectations, and creating a supportive environment that empowers our employees to build fulfilling and rewarding careers.

We understand that our growth as a business is driven by the success of our people. We take pride in fostering a positive, collaborative work environment where everyone can contribute to our shared success. With exceptional support at every turn, every employee is empowered to reach their full potential.

We are currently recruiting for a MedicalsTeam Leader to join our Liverpool office. This is an excellent opportunity for someone who is passionate about delivering a high-quality service, supporting a busy team, and ensuring the smooth and efficient management of obtaining medical evidence and medical records.

In this role, you will lead the Medicals team, ensuring that all instructions, requests, and communications are managed accurately, efficiently, and in compliance with GDPR requirements and internal service level agreements (SLAs). Working closely with the Head of Medical Operations, you will serve as the primary point of support for the team, providing guidance on complex queries, driving process improvements, and maintaining high standards of service, quality, and operational excellence across the department.

Key Responsibilities:

• Supervising the Medicals team and supporting day-to-day workflow
• Lead and motivate the Medicals team, ensuring high levels of engagement and productivity
• Ensuring all medical instructions are completed accurately and within SLA
• Overseeing the request and processing of medical records in line with GDPR and internal procedures
• Ensuring records are securely and promptly sent to medical experts for review
• Supporting team members with queries and providing guidance where needed
• Monitoring performance, identifying training needs and helping to develop the team
• Liaising with file handlers, clients and medical agencies to resolve issues efficiently
• Helping to improve processes and drive continuous improvement within the team

About You:

• Strong organisational and leadership skills
• Confident using systems and managing administrative processes
• Ability to prioritise workload and support a team working to deadlines
• Excellent communication and customer service skills
• Previous supervisory experience is preferred
• Experience within a medical, legal or administrative environment would be beneficial

Company Values:

We’re a collaboration of companies established in 2006 working towards and guaranteeing the same goal. Our mission: We are driven to succeed. Our purpose is to help people move on in their lives through supporting our clients, our communities and each other.

• We support
• We surpass
• We succeed

What we offer in return:

We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links.

• A competitive salary
• 23 days holiday + your Birthday off + plus 8 bank holidays.
• Income protection, dental plan, critical illness cover & death in service cover
• Employee Assistant Programme.
• Workplace pension scheme.
• Free onsite weekly classes and well-being programmes.
• Discounted onsite Restaurant, Coffee Shop / Café.
• Secure bike storage.
• The opportunity to develop a rewarding and successful career with a wonderful Law firm.

Working closely with the Head of Medical Operations