Senior Customer Engagement Officer - #2117002

Job Title: Senior Customer Engagement Officer
Contract Type: Permanent
Salary: £42229.00 per annum (£46674.00 per annum is achieved after 12 months successful performance in the role)
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday, Hybrid
Location: Speke, Liverpool


If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.


Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.


The difference you’ll make as a Senior Customer Engagement Officer
To lead customer engagement activities that support Riverside's stock condition survey programme, ensuring customers are effectively engaged, and ensuring survey targets are achieved. The postholder will manage a team of customer engagement and administrative colleagues, coordinate engagement campaigns, work across departments and suppliers to remove barriers to access, and provide operational leadership for customer-facing activities that support survey delivery. Be accountable for driving improvements in access performance, customer experience and survey delivery.


About you
We are looking for someone with:
• Experience of leading or supervising a customer-facing team.
• Experience of delivering operational performance within a target-driven environment.
• Experience of driving service improvement and implementing change.
• Experience of working collaboratively across teams to achieve shared objectives.


Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits


Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.


Applications may close before the deadline, so please apply early to avoid disappointment.