German Speaking Customer Service Advisor (Bi-Lingual) - #2125954

Job Title:  German Speaking Customer Service Advisor (Bi-Lingual)
Salary: £27,300 per annum (Full-Time, Permanent, 37.5 hours) with bonus opportunities
Location: Liverpool City Centre (Office based with a hybrid model)
Working Hours: Mon-Fri (8am-4pm)

Are you an experienced Bi-Lingual Customer Service Advisor (English & German Speaking) able to handle all customer interactions in a professional and friendly manner? We are recruiting for this role to join a globally known company at their Liverpool City Centre office.

This is an exciting opportunity to play a pivotal role in influencing future of the company’s service and shaping customer experience for this and other campaigns. You will interact with customers across all channels and provide a high touch experience for customers at all times.

What You’ll Do:

• Providing a personalised and inspiring customer experience that brings the brand to life in a ‘sales through service’ approach across all communication functions (phone, e-mail, live chat and social media).
• Engaging with customers to gain a full understanding of their requirements.
• Covering a large scope of services to support customers across the full customer journey.
• Managing customer interactions involving stakeholders from the partner network.
• Ensuring KPI’s and SLAs are always achieved.

Key Skills & Experience We’re Looking For:

• Bi-lingual (German and English speaking) is essential.
• Excellent verbal and written speaking experience within both English and German speaking.
• Experienced in working towards and achieving set KPI and SLA targets.
• Background in customer service – via call centre, customer service led roles. It would also be desirable to for this be travel or hospitality led however this isn’t essential.
• Be desirable to have experience in up-selling or cross-selling.

Benefits:

• Competitive salary with commission and performance-related bonuses.
• 25 days holiday per year plus bank holidays.
• Local public transport links (within walking distance) and local discounted car parking facilities.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.