IT Support Analyst - #2127725

IT Support Analyst | Liverpool | £30,000 - £34,000

Are you an experienced IT Support Analyst who enjoys providing hands-on, face-to-face support and taking ownership of technical issues through to resolution?

We’re recruiting an IT Support Analyst to join the IT Services team of a leading international professional services organisation, supporting a large UK user base from their Liverpool office.

Key details:

• Salary: £30,000 - £34,000
• Location: Albert Dock, Liverpool
• Hybrid working: 3 days per week in the office
• Hours: Monday to Friday, 9:30am - 5:30pm
• 1st and 2nd line support environment

What’s on offer:

• Hybrid working with a great Liverpool waterfront location
• Exposure to a broad Microsoft technology environment
• Opportunity to support specialist legal and business applications
• Involvement in IT projects, rollouts, testing and service improvements
• Collaborative environment with opportunities to develop your technical knowledge

What you’ll be doing:

• Providing 1st and 2nd line IT support via phone, email, walk-up and deskside support
• Supporting Microsoft 365, Windows 11, Exchange and Active Directory
• Troubleshooting hardware, software, user access and application issues
• Supporting legal-specific applications and document management systems
• Logging, managing and resolving incidents within agreed SLAs
• Taking ownership of technical issues through to resolution or escalation
• Supporting joiners, movers and leavers, including account and access setup
• Carrying out proactive floor-walking and providing visible IT support
• Assisting with IT projects, software rollouts, testing and business changes
• Working closely with senior analysts and wider technical teams

What we’re looking for:

• Minimum 2 years’ experience within an IT Support, Desktop Support or Service Desk role
• Strong Microsoft 365 knowledge
• Good Windows 11 support experience
• Active Directory experience
• Microsoft Exchange knowledge
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Experience with iManage or another document management system would be advantageous
• ITIL knowledge would be beneficial
• Previous legal or professional services experience would be advantageous

You’ll suit this position if you’re approachable, proactive and comfortable supporting users at all levels of a business. You should enjoy taking ownership of problems rather than simply passing tickets on, while remaining calm and professional in a busy environment.

Interested in taking the next step in your IT support career? Apply today to find out more.

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.

Due to the high volume of applications, if you haven’t heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.