Neighbourhood Officer - Liverpool - #2128043

Neighbourhood Housing OfficerSouth Liverpool Patch | 2-Month Fixed Term Contract£18 - 23 per hour | Weekly Pay37 Hours per Week with 1 Day per Week in Liverpool City Centre Office | Home-Based & Community-Based Working.
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Hays are delighted to be partnering with a highly respected and community-focused housing organisation to recruit a Neighbourhood Housing Officer on an initial 2-month fixed term contract, with strong potential for extension through Hays.
This is an excellent opportunity for an experienced housing professional who thrives on building positive relationships, managing a diverse housing portfolio, and making a genuine difference within local communities across South Liverpool.
Your new role As a Neighbourhood Housing Officer, you will manage a designated housing patch and act as a key contact for residents, delivering a proactive and customer-focused housing management service. You will work closely with tenants, local partners, support agencies and internal teams to ensure neighbourhoods remain safe, sustainable and well-maintained.The role offers a great balance of flexibility, with approximately one day per week based in a modern Liverpool city centre office, alongside home working and regular visits across your neighbourhood patch.
Key Responsibilities

• Managing a portfolio of properties and tenancies across South Liverpool
• Delivering tenancy management services including tenancy audits, starter tenancy reviews and home visits
• Investigating and resolving tenancy breaches, anti-social behaviour and neighbourhood issues
• Managing a caseload of tenancy sustainment and support cases
• Working collaboratively with residents, community groups and partner agencies
• Conducting estate inspections and identifying opportunities for neighbourhood improvements
• Preparing and serving appropriate tenancy notices where required
• Supporting vulnerable residents through early intervention and signposting services
• Maintaining accurate case records and ensuring compliance with relevant legislation and policies
• Driving resident engagement and helping to improve customer satisfaction levels

What Youll need to succeed

• Previous experience within a housing management, neighbourhood officer, tenancy officer or housing officer role
• Knowledge of housing legislation and tenancy management best practice
• Experience managing anti-social behaviour and tenancy breach cases
• Strong communication, negotiation and relationship-building skills
• Ability to work autonomously whilst managing a busy and varied caseload
• Excellent organisational and record-keeping skills
• Confidence working with a range of stakeholders, residents and external agencies
• Full UK driving licence and access to a vehicle would be advantageous

What you'll get in return

• up to 23.54 per hour
• Weekly pay through Hays
• Initial 2-month fixed term contract
• Potential for contract extension
• Hybrid working model
• Liverpool city centre office location
• Opportunity to work for a values-led organisation committed to supporting communities and improving neighbourhoods

Apply NowIf you're an experienced Housing Officer looking for your next immediate opportunity and would like to work with an organisation that genuinely values its residents and communities, we'd love to hear from you.Apply today or contact the Hays Housing team for a confidential discussion. Based on the responsibilities and requirements outlined in the job description.

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