People Services Learning & Development Administrator - #2138999

Job Title: People Services Administrator
Contract Type: Permanent
Salary: £26,459.66 (£29,074.25 is achieved after 12 months successful performance in the role)
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday/Hybrid
Location: Speke, Liverpool.


If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.


The difference you will make as a People Services Administrator
You will provide first line support to colleagues and managers on all areas of the employee lifecycle including performance management, learning and development, and system administration, including advising on people policy and processes, providing a ‘once and done’ resolution to queries or escalating where appropriate. Drive the adoption to self- service tools providing guidance to enable mangers to self-serve, increasing service capability through coaching and guidance to service users.
Process transactions and produce accurate and timely documentation (letters, references, contracts, learning material etc.) across the employee life cycle within agreed service levels and performance standards.


About you
We are looking for someone with


. Understanding Learning & Development tasks
• Proven track record of providing transactional HR support within a diverse and unionised
organisation.
• Excellent communication skills both written and verbal.
• Experience of working in a shared service or telephone based operation.
• Eye for detail and a methodical approach to problem solving.
• Resilience and tenacity to see things through to conclusion


Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.


Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits


Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.