Customer Success Manager - #2165088
Adele Carr Recruitment Limited
Date: 57 minutes ago
City: Liverpool
Salary:
£35,000
-
£40,000
/ year
Contract type: Full time
Customer Success Manager
- Liverpool
- £35,000 - £45,000
- Full Time
Are you passionate about building relationships and ensuring customers achieve maximum value from a service?
We're looking for a Customer Success Manager to develop strong partnerships with clients and drive customer retention and satisfaction.
Key Responsibilities
- Manage a portfolio of client accounts
- Develop long-term customer relationships
- Conduct regular review meetings
- Identify opportunities to upsell and cross-sell services
- Resolve customer issues effectively
- Monitor customer satisfaction and retention metrics
- Deliver a first-class customer experience
Requirements
- Previous account management or customer success experience
- Excellent communication skills
- Strong problem-solving abilities
- Commercial awareness
- Ability to manage multiple priorities
Benefits
- Annual bonus
- Hybrid working
- Enhanced holiday allowance
- Professional development opportunities
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