Void Supervisor - #2167980

Void Supervisor

DLP Services Northern Ltd | Liverpool

Salary: £35,000–£37,000 per annum

23 days holiday plus statutory bank holidays

Company allocated vehicle

About the Role

DLP Services Northern Ltd is looking for an organised, proactive and experienced Voids Supervisor to oversee the delivery of void property works, ensuring homes are refurbished, repaired and ready for handover within agreed timescales and to the required quality standards.

The successful candidate will be responsible for coordinating both directly employed and subcontracted operatives, managing workloads against void schedules, monitoring performance, controlling costs and maintaining effective communication with clients.

Key Responsibilities

• Workflow and Programme Management: Develop and manage work schedules for operatives, ensuring tasks are clearly allocated and void works progress in line with agreed programmes and completion deadlines.
• Site Supervision: Carry out regular site visits to monitor progress, productivity, workmanship and compliance with health and safety requirements.
• Operative and Subcontractor Management: Oversee in-house and subcontracted operatives, ensuring works are completed efficiently, safely and to the required standard.
• Quality Assurance: Inspect ongoing and completed works, identify defects or outstanding items, and coordinate remedial actions to ensure properties are ready for handover.
• Costing and Job Coding: Accurately cost and code jobs using the NATFED schedule of rates and relevant quotations, ensuring works are recorded correctly.
• Variations and Additional Works: Identify additional works outside the original scope and prepare variation requests for client approval, including costings, clear written descriptions and supporting photographs.
• Daily and Weekly Operational Checks: Monitor operative compliance with company procedures, including PDA usage, van checks and the accurate recording of job information.
• Job Management Systems: Use the company's Epix system, or other relevant asset management systems, to record job progress, audit information and maintain accurate property and work order records.
• Client Communication: Keep clients informed of progress, completion dates, additional works and any issues that may affect the delivery of the void programme.
• Progress Meetings: Attend weekly client progress meetings via Microsoft Teams, providing updates on completed works, outstanding jobs, upcoming priorities and any issues requiring resolution.
• Tracker Management: Maintain accurate and up-to-date trackers, recording new jobs, work in progress, completed properties, outstanding actions and any changes to programme dates.
• Handover Documentation: Ensure all relevant completion records, certificates and supporting documentation are collated, checked and submitted at handover, including Electrical Installation Condition Reports (EICRs) and other applicable compliance documentation.
• Health and Safety: Ensure operatives and subcontractors follow safe working practices and comply with relevant health and safety requirements, risk assessments and method statements.
• Programme Performance: Identify potential delays, resolve operational issues where possible and escalate risks promptly to minimise void turnaround times and support timely property handovers.

Skills, Experience and Qualifications

Essential:

• Experience in property maintenance, repairs, refurbishment or a similar construction-related environment.
• Strong organisational, communication and time management skills, with the ability to coordinate multiple properties, clients, subcontractors and operatives.
• Basic working knowledge of Microsoft Outlook and Excel.
• Confidence using electronic job management or asset management systems to update records and monitor progress.
• Full UK driving licence and the ability to travel between properties and sites as required.

Desirable:

• Previous experience in a Voids Supervisor or similar supervisory role within social housing or property maintenance.
• A trade background, with practical knowledge of building repairs, refurbishment and void property processes.
• Experience using the NATFED schedule of rates for costing and pricing works.
• SSSTS (Site Supervisor Safety Training Scheme) qualification.
• Experience coordinating property handovers and ensuring relevant certification and compliance documentation is in place.