Business Analyst (Legal Tech) | Liverpool | Permanent | Competitive Salary - #2171052

Our client, a leading Liverpool law firm recognised by Legal 500 and Chambers & Partners, is looking for a Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly.

The role

• Gather requirements from fee earners and department heads, and map end-to-end legal workflows (credit hire, PI, litigation and more)
• Turn legal and operational needs into clear functional and technical specs
• Act as product owner or SME for platforms such as Proclaim and Toca, supporting configuration, workflows, templates and automation
• Test new features, integrations and releases, and run UAT
• Build MI/BI reports and dashboards covering SLAs, case progress and KPIs
• Design leaner processes and support low-code/no-code automation (Power Platform)
• Ensure all solutions meet UK GDPR, SRA and internal governance requirements
• Run workshops, deliver training and present business cases for change

Essential

• Experience in a law firm, legal services provider, insurance/litigation or similar regulated environment
• Strong understanding of legal workflows (PI, credit hire, litigation, conveyancing or commercial)
• Process analysis and documentation experience (BPMN, user stories, functional specs)
• Understanding of CMS, DMS and legal workflow automation
• Strong analytical skills, with excellent communication and stakeholder management
• Able to manage multiple projects in a fast-paced environment

Desirable

• Proclaim, Toca, SharePoint or Power Platform experience
• SQL, data modelling, advanced Excel or Power BI
• Digital transformation or automation project delivery
• Knowledge of SRA rules and UK GDPR
• Agile experience (Scrum, Kanban)

Benefits

• Competitive salary
• 23 days holiday plus your birthday off and 8 bank holidays
• Income protection, critical illness and death in service cover
• Workplace pension and Employee Assistance Programme
• Free onsite weekly classes and wellbeing programmes
• Discounted onsite restaurant and café
• Secure bike storage
• City centre location with great travel links

To apply: Apply via this advert and James at Flexible Solutionz will be in touch to discuss further details about this exciting opportunity.