Client Success Manager - #2177074

Due to our continued growth throughout 2026, we’re looking for Client Success Managers who enjoy building relationships, solving problems, and helping clients get lasting pipeline value from our services.

The Role

You’ll manage a portfolio of clients, understand their goals, and guide them from onboarding through renewal. Working closely with our sales delivery and support teams, you’ll turn client needs into clear actions and measurable results.

What you’ll do:

• Project manage campaigns, from set up right the way through to renewal
• Always ensure campaign profitability
• Manage first level clients daily
• Bi-Weekly campaign status reports, ensuring problems are solved
• Named as a point of contact and responsible for client contact via email, weekly calls and face to face too if appropriate
• Attend and manage weekly calls, monthly insights, quarterly reviews, campaign set up and project launch meetings
• Liaise with Client Success Administrators, Account Directors and Co-Founders
• Work with the service delivery team and other internal stakeholders
• Check accuracy of work and feedback any changes needed efficiently
• Understand why, how and when we run certain campaigns, have good comprehension of our service, how we deliver it and how to use it to our advantage
• Have a good understanding on your clients’ budgets, internal marketing & sales strategy and plans
• Retain 100% clients through consistent project management, effective red flag management, optimisation, amendment and suggestions
• Proactively demonstrate and communicate to clients where we are having success each day, week and month
• Assist with renewal conversations and actions 6 weeks ahead of campaign finish date followed by execution of a signed SOW ahead of the next phase of activity
• Escalate cross/upsell opportunities to your Account Director and Co-Founders

What you’ll bring:

• Experience in client success, account management, or a similar client-facing role.
• Strong communication, relationship-building, and problem-solving skills.
• The ability to manage competing priorities and follow through on commitments.
• Confidence using data to assess progress and recommend improvements.
• A collaborative approach and a clear focus on client outcomes.
• Familiarity with CRM or client success tools is a plus.

If this sounds like you, hit apply and one of the team will be in touch!