Customer Growth Advisor - #2177466

Customer Growth Advisor | Liverpool | Entry Level | Full-Time | Permanent

Love a challenge, a leaderboard and a team that's got your back? Start a face-to-face customer success career in Liverpool with guaranteed 1-to-1 mentorship, full training and pay that rewards your performance. No experience needed, just energy, a competitive streak and a passion to grow.

ABOUT US

Lumen Partners is a Liverpool city business that helps customers and local businesses grow. We're a high-energy, diverse and inclusive team that wins together, celebrates every result and promotes from within.

THE ROLE

As a Customer Growth Advisor at Lumen Partners, you'll meet customers and local businesses face to face, represent us at events and in the community, and help people find the right products or services. It's a permanent, full-time role in marketing and customer success, with clear targets, fast feedback and a team that coaches you to your personal best.

WHAT YOU'LL DO

• Build friendly, lasting relationships with customers in person

• Represent Lumen Partners at local events, stands and community venues

• Spot what people need and recommend the right option

• Work towards monthly targets, building up gradually over your first month

• Take part in team challenges, leaderboards and incentives

• Share wins and ideas with a supportive, collaborative team

WHY THIS CUSTOMER GROWTH ADVISOR ROLE?

• Guaranteed 1-to-1 mentorship, like having your own coach from day one

• Guaranteed full paid training: 2-week induction, 4 weeks shadowing, plus an accredited sales qualification

• Build real skills: communication, interpersonal relationships, time management and work ethic

• A personal development plan, reviewed regularly, so you're always improving

• Opportunities to travel nationally and internationally for events, training and team trips, as business needs allow

• A fun, inclusive team with monthly socials and regular recognition

WHO WE'RE LOOKING FOR

Energetic, competitive, easy-going and professional, with a real drive to grow. You love working towards targets, thrive on performance-driven work and play for the team. You could be our next Customer Growth Advisor if you've played or coached sport, trained at the gym, competed in esports or team games, or worked in retail, hospitality, events, call centres, volunteering or any customer-facing role. Brand new to work? You're welcome too.

• Confident, friendly communication

• A coachable attitude and a hunger to improve

• Resilience: you bounce back from a "no" and go again

• GCSE English and Maths (or equivalent) and the right to work full time in the UK. No degree required.

PAY AND BENEFITS

• Guaranteed base salary of £25,000–£26,000 + uncapped commission

• OTE : £35,000–£40,000 (not guaranteed, based on performance)

• Progression: Trainee Manager → Junior Manager → Senior Manager, with promotion to Senior Manager typically within 12–18 months

WORKING PATTERN

Full-time, Monday to Friday, 10:00am–6:00pm, based in Liverpool city centre within the L3 postcode.

HOW TO APPLY

Ready to step up? Apply for the Customer Growth Advisor role today. It takes about 2 minutes. We reply within 48 hours, then it's a short call and a zoom meeting.

Lumen Partners is an equal opportunities employer. We welcome applications from everyone and make reasonable adjustments on request. Tell us what you need at any stage.

We play to win, but the tea rounds stay friendly.

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