Applications and Technology Support Analyst - #2178040

Applications and Technology Support Analyst

An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Gold Award members of Investors in People .

As an Applications and Technology Support Analyst you will be assisting, and support in the development of key business systems and applications including the housing management and repairs systems, and other critical business systems. To support in maintaining the usability of key systems and applications for the business and analyse where automated processes could provide improved efficiencies. To assist in configuration of new solutions and to support the business through implementation, testing, troubleshooting, documentation and training. To support users in the use of key business systems and respond to queries and issues reported by colleagues and suppliers.

Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive)

Salary: £28,000 Per annum

Applications and Technology Support Analyst Main Duties:

• Assist the Systems and Innovation Manager with upgrades and new implementations of a technical nature.
• Managing users and access privileges within keys systems following the Joiners, Movers and Leavers Processes.
• Assist the innovation team in producing training documentation and delivering sessions for staff on key applications.
• Triaging helpdesk tickets and helping with admin, alongside learning the systems and developing skills and knowledge to apply fixes where possible.
• Assisting the Systems and Innovation Manger in Supplier escalations helping manage the responses and fixes within the agreed SLA’s.
• Use data through SQL and Power BI to provide solutions within the business systems, translating business requirements into data solutions that can be used to help drive business decisions.
• Work collaboratively across the business to enhance systems through upgrades and improvements, gaining understanding of operational requirements and translating the technical options to help drive improvements to processing work.
• Provide suitable documentation of key business systems when required.
• Identify and rectify system faults or escalate through the relevant channels.
• Evaluate and analyse usage and activity of business systems and ensure continual improvement.

Applications and Technology Support Analyst Person Requirements:

• A Level standard or Equivalent
• ICT Related Degree is desirable
• Strong commitment to customer service excellence.
• Demonstrates drive and resilience
• Proactive approach to work.
• Self-starting and self-motivated.
• Performance Focused.
• Focus on getting things done.
• Team player
• Flexible and adaptable

Skills & Competencies for the role:

• Knowledge of process mapping methods.
• Knowledge of how projects link together to ensure solutions benefit the company as a whole.
• Communication and documentation skills
• Demonstrable experience of implementing or using systems to improve performance, usability or customer experience.
• Proven experience of business improvement processes,
• A clear understanding of the role of ICT in service delivery.
• Good understanding of best practice in customer services
• Basic knowledge of SQL scripting and reporting
• Familiarity with Helpdesk management would be beneficial
• Experience of using housing management systems would be desirable
• Able to identify and complete automation to manual tasks would be preferred
• Knowledge of the social housing environment and its key operational aims would be beneficial.

Applications and Technology Support Analyst Benefits- why work for us?

• Generous annual leave
• 24 days annual leave plus bank holidays, increasing with length of service
• 4 additional concessionary days leave over the Christmas period
• Birthday annual leave
• Holiday purchase scheme
• Competitive pension scheme with salary sacrifice scheme for qualifying staff
• Enhanced maternity, paternity and adoption pay
• Long service awards
• Flexible and agile working
• 35-hour week Monday-Friday with fully flexible working arrangements
• Hybrid working from the office and from home
• Colleague Support
• Healthcare Cash Plan scheme
• Employee Assistance Programme (EAP) for confidential advice and support
• Discounts on a variety of good such as phone contracts and a cycle to work scheme
• Occupational health services to support wellbeing at work
• Access to Prima’s discount club – Housing Perks
• Recognition and wellbeing:
• Reward and recognition scheme to celebrate achievements
• Discounted gym membership and wellbeing initiatives
• Opportunities to volunteer in your local community
• Free parking on site at Prima’s two offices

Prima Group is an equal opportunities employer committed to creating an inclusive environment where diversity is valued, and everyone is treated with dignity and respect. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Prima Group has signed up to the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to be considered under this scheme.

If you wish to apply in a different format, such as a video application, please visit our website to see how Work For Us — Prima Group or

If you want to be at the forefront of shaping Prima Group’s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.