Salesforce Business Analyst - #2190989

Salesforce Business Analyst

Liverpool (Hybrid | 3 Days Onsite, 2 Days Remote)

£45,000 – £55,000

We're partnering with an established UK software company that's investing heavily in its internal technology function and Salesforce capabilities as part of its continued growth.

They're looking for a Salesforce Business Analyst to bridge the gap between business stakeholders and the technical team, helping translate business requirements into practical Salesforce solutions while supporting the ongoing improvement of the platform.

This is an ideal opportunity for someone with a background in Salesforce Business Analysis, Functional Consulting or Administration who enjoys working closely with stakeholders, improving processes and delivering meaningful business change.

The Why? (Just a few highlights...)

Influence how Salesforce evolves – Play a key role in shaping the platform, identifying improvements and helping the business get more value from its Salesforce investment.

Varied, business-facing role – Work closely with teams across Sales, Finance, Customer Success and Operations, understanding their challenges and delivering solutions that make a genuine difference.

Investment in new technology – Join a business expanding its Salesforce capabilities, with opportunities to work across different Salesforce products and new initiatives.

The Role

You'll act as the link between business stakeholders and the internal Salesforce technical team, gathering requirements, analysing existing processes and helping deliver improvements across the Salesforce environment.

The position combines business analysis with an element of hands-on Salesforce administration, so you don't need to be an expert Salesforce Administrator or Developer.

The priority is someone who understands Salesforce, communicates effectively with stakeholders and can translate business needs into practical solutions.

Key Responsibilities

• Work closely with stakeholders to understand business challenges, gather requirements and identify opportunities for improvement.
• Translate business requirements into user stories, functional specifications and actionable Salesforce enhancements.
• Analyse existing business processes and recommend improvements through Salesforce functionality and automation.
• Collaborate with internal Salesforce Developers to deliver new features and platform improvements.
• Support Salesforce administration and configuration, including objects, fields, permissions, reports and dashboards.
• Assist with Salesforce Flows and declarative automation where appropriate.
• Support testing, User Acceptance Testing (UAT) and implementation of new functionality.
• Help improve user adoption, data quality and the overall effectiveness of Salesforce across the business.

What They're Looking For

• Experience working as a Salesforce Business Analyst, Salesforce Administrator, Functional Consultant or similar Salesforce-focused role.
• Strong business analysis skills, including requirements gathering, stakeholder engagement and process improvement.
• Good understanding of Salesforce and how it can be used to support business processes.
• Some exposure to Salesforce administration, configuration or automation would be beneficial.
• Experience translating business requirements into practical system improvements.
• Confident working with both technical and non-technical stakeholders.
• Strong communication, problem-solving and organisational skills.
• Experience with Sales Cloud, Service Cloud or other Salesforce products would be advantageous.
• Salesforce certifications are desirable but not essential.

Interested?

This is an excellent opportunity to join a business that's actively investing in Salesforce, offering the chance to influence how the platform develops while working across both business analysis and technical delivery.

If you're a Salesforce Business Analyst looking for greater ownership and involvement in platform improvements, or a Salesforce Administrator who enjoys the business-facing side of the role, we'd love to hear from you.