Training & Performance Manager - #2192550

Training & Performance Manager

Milk Education | Liverpool Head Office

At Milk Education, we're looking for a Training & Performance Manager to take ownership of developing, training and elevating our recruitment consultants across the business.

Ideally, you'll have previous Learning & Development experience within a recruitment agency, with a strong understanding of how to train, coach and performance manage recruiters.

However, we're also keen to speak with successful recruiters who are ready to pass the torch. Perhaps you've spent years building desks, winning business and delivering results, but your real passion lies in sharing your knowledge, mentoring others and helping people reach their potential.

We're looking for someone with a natural knack for developing people, the confidence to challenge and coach, and the ability to turn recruitment experience into real improvements in performance.

This isn't simply a classroom training role. You'll take ownership of training and development across the business, working hands-on with consultants and Branch Managers to improve capability, raise standards and drive recruitment performance.

If you're ready to move away from your own desk and make your success about developing others, this could be a brilliant next step.

About Milk Education

At Milk Education, we specialise in recruiting Teachers, Teaching Assistants and Early Years professionals into schools across the UK.

We're proudly independent, purpose-driven and growing at an exciting pace, with nine offices nationwide and ambitious plans for further expansion.

As we continue to grow, investing in our people and developing high-performing consultants has never been more important.

That's where you come in.

You'll play a key role in shaping and delivering our Learning & Development strategy, ensuring consultants at every stage of their journey have the training, support and coaching they need to succeed.

From brand-new trainees learning the ropes to experienced consultants looking to improve their performance, you'll help build a culture were learning, development and continuous improvement are part of everyday life.

What You'll Be Doing

• Take ownership of training and development across the business, ensuring programmes are aligned with recruitment performance and company growth.
• Design, deliver and continuously improve induction training for new starters.
• Develop structured training programmes covering the full recruitment lifecycle, from candidate generation and compliance through to business development, account management and placements.
• Lead ongoing mentoring and development for consultants throughout their recruitment journey.
• Deliver one-to-one coaching, desk-side mentoring, workshops and performance development sessions.
• Work closely with Branch Managers to identify development needs, performance gaps and opportunities for improvement.
• Support performance management through KPI reviews, coaching plans, accountability and measurable development objectives.
• Help consultants improve billings, productivity, conversion rates and overall recruitment performance.
• Coach experienced consultants and senior recruiters to elevate performance and maximise potential.
• Monitor training effectiveness and use feedback, performance data and business results to continuously improve development programmes.
• Carry out quality audits and ensure recruitment best practice is consistently embedded across the business.
• Develop and maintain training materials, resources and development frameworks.
• Build a culture of accountability, continuous learning and high performance across Milk Education.

Who We're Looking For

We're ideally looking for someone who has previously worked in Learning & Development within a recruitment agency, with experience designing and delivering training, coaching consultants and supporting performance improvement.

Alternatively, you could be a successful recruitment consultant or senior recruiter who is ready for a new challenge outside of billing, with a genuine passion and natural ability for training, mentoring and developing others.

You'll ideally have:

• Previous L&D experience within a recruitment agency, or a successful recruitment background with a natural ability to develop people.
• A strong understanding of the full 360 recruitment lifecycle.
• Experience mentoring, coaching or training recruitment consultants.
• A track record of developing individuals and teams and improving recruitment performance.
• Experience supporting performance management, reviewing KPIs and implementing development plans.
• The ability to identify training needs and design practical, effective development programmes.
• Confidence delivering training, workshops and one-to-one coaching.
• The credibility to challenge, motivate and hold people accountable.
• Outstanding communication, presentation and coaching skills.
• High emotional intelligence and the ability to adapt your approach to different personalities and experience levels.
• Strong organisation and the ability to manage multiple priorities.
• A genuine passion for sharing knowledge and helping others succeed.
• A full UK driving licence and flexibility to travel between our branches.

Why Join Milk Education?

This is a fantastic opportunity to take your recruitment experience in a completely different direction.

Rather than building one successful desk, you'll help develop successful recruiters across a growing national business.

You'll have the opportunity to shape how we train our people, influence careers, develop future leaders and play a key role in building a high-performing recruitment business.

If you've spent years succeeding in recruitment and now want to use that experience to help others do the same, we'd love to hear from you.