Senior Operations Data Analyst - #2195045

DEPARTMENT OVERVIEW

The Data Analytics Department is responsible for transforming large volumes of customer, network, commercial, and operational data into actionable insights that support business decision-making. Within a telecommunications company, the team plays a critical role in improving customer experience, maximizing revenue, optimizing network performance, and supporting strategic growth initiatives.

JOB OBJECTIVE

The Senior Operations Data Analyst will support the Data Analyst Manager in leading analytical delivery across multiple operational projects. The role will manage and develop a team of Data Analysts, set reporting priorities, and ensure that operational reporting is accurate, reliable and delivered on time. You will own and maintain a portfolio of reports for field and back-office teams, develop advanced Power BI reporting and translate complex operational understanding into clear insight and recommendations. The role will also identify and deliver opportunities to improve reporting and operational processes through automation, Microsoft Fabric, Microsoft Copilot and the development of controlled AI Copilot agents.

TERMS AND CONDITIONS

TERMS AND CONDITIONS

Working Conditions

Details

Department

OSA

Reports to

Data Analyst Manager

Hours of Work

08:30am – 17:00pm

Rate of Pay

£30,000 - £35,000

Work Location

Knowsley (Soon to be relocating to L24)

Travel Requirements

No

Holiday Entitlements

33 days including Bank Holidays

Benefits

Standard Benefits Package

KEY RESPONSIBILITIES

• Develop and maintain key reporting suites, providing operational insights to spot trends and anomalies through rigorous analysis.
• Engage daily with the operational delivery teams to assist with looking for operational gains via data insights, so a previous background and understanding of the Telecoms Operational landscape is key.
• Produce accurate daily, weekly and ad hoc reports for assigned projects in a timely manner.
• Manage, support and develop a team of Data Analysts, including workload allocation, regular one-to-one meetings, performance reviews and development planning.
• Establish reporting priorities across multiple operational projects and align analytical resources with business requirements.
• Review and quality-assure reports, dashboards, analysis and data models produced by the analyst team.
• Gather, validate, reconcile and manipulate large data sets from multiple operational, commercial and network data sources.
• Design, develop and maintain scalable Power BI reports, semantic models, DAX measures, Fabric pipelines and Power Query data transformation processes.
• Monitor report accuracy, refresh reliability, performance and user adoption, investigating discrepancies and coordinating corrective action where required.
• Translate complex operational requirements into clear dashboards, performance measures, targets and actionable recommendations.
• Liaise with internal and external stakeholders to gather requirements, agree data definitions and ensure reporting meets business needs.
• Explain trends, analysis, assumptions and limitations to teams and senior stakeholders with varying levels of technical knowledge.
• Identify opportunities to standardise, simplify and automate manual reporting and operational processes using Excel, Power Query, Power BI, Power Automate and Microsoft Fabric.
• Design, develop, test and maintain controlled agents using Microsoft Copilot Studio, Power Automate and approved data sources.
• Ensure AI solutions comply with company information security, access, governance and human-review requirements, and validate outputs before operational use.
• Coach analysts and colleagues in Excel, Power Query, Power BI, Power Automate, Microsoft Fabric, Copilot and analytical best practice.
• Support the Data Analyst Manager in setting priorities, managing analytical delivery and responding to complex or high-priority reporting requirements.
• Lead reporting improvement projects from requirements gathering through development, testing, deployment and post-implementation review.
• Ensure agreed targets and objectives are monitored and that relevant teams receive timely insight into performance, risks and improvement opportunities.

PERSON SPECIFICATION

• Knowledge of telecommunications, utilities, infrastructure delivery or other field-service operations (Fibre Build, Poling, Civils and Service Delivery Operations).
• Demonstrable experience managing, mentoring or supervising Analysts.
• Advanced Excel skills, including complex formulas, PivotTables, Power Query and data validation techniques.
• Advanced Power BI experience, including Power Query, DAX, data modelling, semantic models and workspace management.
• Experience developing or implementing solutions using Microsoft Copilot, Copilot Studio or other approved AI agent platforms.
• Experience using Power Automate and knowledge of Microsoft Fabric would be advantageous.
• Strong understanding of data governance, data quality, access controls, UK GDPR and confidential data handling.
• Experience translating operational requirements into clear technical specifications, measures and reporting solutions.
• Ability to review analytical work, challenge assumptions, identify limitations and communicate findings without overstating conclusions.
• Excellent presentation and stakeholder-management skills, including experience presenting findings and recommendations to senior managers.
• Ability to manage competing reporting priorities across several operational projects, meet deadlines and work effectively under pressure.
• A strong commitment to quality, safety, continuous improvement and responsible use of data and AI.
• Professional, adaptable and flexible approach to work, with high attention to detail and the ability to manage business expectations.
• A legal right to work in the UK.

HEALTH AND SAFETY RESPONSIBILITIES

You are expected to work safely and responsibly within MJ Quinn’s values, operational policies, procedures, and accepted behaviours, ensuring that you avoid harm to yourself, your colleagues, and the communities in which we operate. As one of our core values, Safety Always Matters, and you play an important role in upholding this commitment. By consistently demonstrating safe working practices and contributing to a positive safety culture, you help ensure that everyone can work safe and go home safe.

SUSTAINABILTY

MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development.

We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.

ABOUT MJ QUINN

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.

Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.

At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.

OUR CORE VALUES

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.
• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.

Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.

This job description is not an exhaustive list of duties. You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation’s business objectives. The job description will be reviewed and updated as the role evolves to reflect company activities and role requirements. Any changes will be made following consultation with you and in compliance with employment law and equality legislation.