Customer Care Operative - #1631266

One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team.

With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.

Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.

Key Responsibilities:

• Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.


• Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.


• Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.


• Maintain accurate records of completed tasks and escalate any unresolved issues as needed.


• Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.

Experience and Qualifications:

• Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.


• Preferably experienced in the new build housing industry.


• Strong problem-solving abilities and adaptability to various maintenance challenges.


• Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.


• Ability to work independently, manage time effectively, and prioritize tasks.


• Possession of a valid UK driving licence.

Working Conditions:

• The role involves both indoor and occasional outdoor work in varying weather conditions.


• Travel to different site locations within the North West region is required.


• Occasional flexibility regarding working hours and duties is required off a 40hour working week.

Benefits:

• Competitive salary of up to £36,000.


• Opportunity to earn commission based on TrustPilot surveys.


• Company van provided for work-related travel.


• Annual company bonus scheme.


• Contributory pension plan.


• 25 days of annual leave plus bank holidays.