Specialist: Full-Time, Part-Time, and Part-Time Temporary - #1693490

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Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious—you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives. In this role, you could work full-time, part-time, or part-time temporary.

Description

Deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Stay proactively informed about Apple's products, services, purchase options, and sales processes. Support your colleagues by sharing knowledge and assisting in offering ownership opportunities. Maintain accuracy and follow guidance. Perform additional tasks as needed, including providing customer support in other store areas. Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn. Uphold Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend scheduled shifts in accordance with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.


• Ability to personalize solutions based on customer needs and communicate effectively.


• Experience working in a fast-paced environment supporting multiple customers.


• Ability to work collaboratively in a team, demonstrating shared responsibility and accountability.


• Curiosity and openness to learning from others and helping each other grow.


• Desire to deepen understanding of Apple and third-party products to enhance customer experience.


• Trustworthiness with sensitive or confidential information, aligning with Apple's core values.