Housing Litigation Administrative Assistant-A10381 - #1795304

Job Description

Job Title: Housing Litigation Administrative Assistant

Contract Type: Permanent

Salary: £24,139.19 Per annum (£26,680.09 is achieved after 12 months successful performance in the role)

Working Hours: Full Time – 35 Hours

Working Pattern: Monday to Friday

Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as an Housing Litigation Administrative Assistant

You will be part of and support the in-house Legal Team with damp and mould and electrical inspection work and on occasion access for gas servicing

About You

We are looking for someone who has:

• Excellent database management skills.
• Excellent written and oral communication skills.
• High level of IT literacy
• Ability to build strong working relationships within TRGL and with external partners.
  
  

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
  
  

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Provide high quality, responsive and consistent legal support on access matters for damp and mould and electrical inspections from start to conclusion. This will include:
• Receiving instructions and opening electronic files on the Legal Team’s case management system.
• Drafting and sending correspondence to customers in accordance with our service standards.
• Updating our electronic case management system and customer relationship management system (Salesforce) to ensure case information is up to date at all times.
• Checking receipt of legal documentation such as legal packs and Court Orders.
• Accurately drafting Court paperwork, including claim form, particulars of claim, draft orders and witness evidence.
• Preparation of Court bundles.
• Updating the Legal Team’s diaries with hearing dates.
• Liaising with the Court about applications and discontinuing cases where necessary.
• Dealing with invoices for third parties such as Advocates and Process Servers.
• Provide general administrative support on access matters (including sending/responding to emails, answering telephone calls, dealing with post/ written correspondence etc.)
• Work closely with other members of the Legal team and colleagues in the Building Compliance team to help develop an efficient, cost-effective process using internal systems for handling access matters and support with identifying and overcoming any issue with the process.
• Adhere to any applicable internal timescales/service standards.
• Ability to handle a high volume of work with competing priorities / deadlines.
• Ensure that use of the Legal case management system and customer relationship management system (Salesforce) is maintained and optimised to deliver an excellent service for access matter, including using templates.
• Attend meetings with the Housing Litigation team and Building Compliance team to discuss access matters as required.
• Be an effective team player and contribute to the wider team, which may include providing administrative support with matters other than Building Compliance work, as and when required.
• Be an excellent ambassador for the Legal team and support the business positively and constructively in achieving its corporate objectives.
• Work towards personal and team objectives and attend training opportunities, as required.
• Adhere to the business’ policies and procedures.
  

Person specification

Essential

Knowledge, Skills and Experience

• Excellent database management skills.
• Excellent written and oral communication skills.
• High level of IT literacy
• Ability to build strong working relationships within TRGL and with external partners.
• Excellent attention to detail and organisational skills. Ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Outcome focussed with strong analytical skills, including the ability to analyse, sort and summarise information.
• Ability to work independently, using own initiative, taking ownership for decision-making and proposing solutions to issues identified.
• Demonstrates high level of motivation, resilience, and commitment to provide a high performing service.
• Excellent team player who can work flexibly to meet business requirements.
• Customer focussed and ability to engage with internal and external stakeholders alike in an honest and transparent manner to inspire confidence, trust, and respect.
• Demonstrates a commitment to Equality, Diversity, and Inclusion in the workplace and in the delivery of legal services.
  
  

Desirable

• Law education or experience.
• Have an understanding of the functions of a social landlord.
• Awareness and/or experience of compliance with the Data Protection Act 2018.
• Commitment to continual professional and personal development within the TRGL Legal Team.
  
  

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment