Contract Support Officer - #2194168

Contract Support Officer

Contract Length: 12 Months

Location: 2 days in the Liverpool office a week

Job Summary

This role is within the Commercial and Procurement Operations directorate, supporting and wider government departments in delivering compliant, high-quality procurement. Positioned at the intersection of administrative excellence and digital evolution, you will assist day-to-day delivery tasks while supporting AI and digital tool development. You will manage commercial data, maintain shared network drives, and build collaborative relationships to ensure adherence to public procurement regulations and the Procurement Act 2023. By addressing evaluation backlogs and implementing automated workflows, you provide vital commercial assurance for major projects, ensuring that foundational data is accurate, audit-ready, and strategically aligned with overarching government objectives. This role will contribute to the mission of making public sector activity simpler, faster, and better for the nation.

Essential Criteria

● Contract Lifecycle & Governance: End-to-end oversight of a supplier contract, including key milestone tracking, compliance monitoring, risk mitigation, and leading continuous improvement initiatives to enhance contract performance.

● Strategic Supplier Relationship Management: Proactive engagement with key suppliers to resolve operational escalations, negotiate terms, drive service delivery improvements, and maintain clear communication channels across all project stages.

● Workflow Efficiency & Process Improvement: Experience in reviewing administrative workflows and manual processes to identify efficiencies, implement solutions, and eliminate operational waste.

● AI & Digital Tool Development: Practical experience in using and developing AI tools, automated prompts, or digital solutions to drive continuous improvement and workflow automation.

● Organisation & Stakeholder Management: Excellent ability to prioritise workloads independently under tight operational deadlines, alongside strong skills in communicating with internal and external stakeholders.

Experience:

○ Leading contract management and supplier relationship management activities while embedding continuous improvement methodologies across procurement workflows.

○ Designing, implementing, and rolling out AI tools and automated solutions to streamline commercial compliance checks, eliminate manual administrative tasks, and optimize digital data processing