IT Engineer - #2194287

Your new company
You'll be joining a welcoming and inclusive secondary school in Liverpool, with a strong commitment to providing an excellent education and creating opportunities for every young person to succeed. The school has a diverse community and places a real emphasis on aspiration, personal development and ensuring both students and staff feel supported. As part of a wider multi-academy trust, the school benefits from shared resources, expertise and collaboration across a larger family of schools, and you'll be joining a supportive environment where technology plays an important role in teaching, learning and the day-to-day running of the school, making this a great opportunity to develop your IT experience within the education sector.
Your new role
As an IT Technician, you'll provide day-to-day technical support across the school, helping to ensure that IT systems, devices and technology are reliable and available to support teaching and learning, working with the wider trust IT team. You'll be a key point of contact for staff and students, responding to support requests and troubleshooting a broad range of hardware, software and connectivity issues. Your responsibilities will include setting up and maintaining laptops, desktops, printers, classroom technology and other devices, supporting user accounts and access, installing and updating software, and assisting with Microsoft-based systems and applications. You'll diagnose technical problems, resolve issues wherever possible and escalate more complex incidents through the wider IT team when required. Alongside reactive support, you'll help with the ongoing maintenance and improvement of the school's IT environment and this could include preparing equipment for new starters, maintaining IT assets, supporting upgrades and deployments, carrying out routine checks and contributing to wider technology projects across the school and trust. This is an excellent opportunity for someone who enjoys being hands-on and customer-focused, with the variety that comes from supporting technology in a busy school environment. You'll work closely with colleagues across the school as well as the wider trust IT function, providing plenty of opportunity to develop your technical knowledge and progress your career within education IT.
What you'll need to succeed
You'll have some previous experience working in an IT support or technician role, with a good understanding of Windows devices, Microsoft 365, hardware, software and general troubleshooting. You'll be confident working through 1st and 2nd line support issues, setting up and maintaining IT equipment and providing clear, friendly support to users with varying levels of technical knowledge. Just as importantly, you'll be approachable, proactive and customer-focused, with strong communication skills and the ability to prioritise your workload in a busy environment. Previous experience in a school or educational setting would be beneficial, but isn't essential for someone with the right technical foundations and attitude.
What you'll get in return
In return, you'll receive a competitive salary of £28,000-£32,000, depending on experience, alongside the opportunity to join a supportive and collaborative education environment. You'll benefit from being part of a wider multi-academy trust, with opportunities to develop your technical skills, gain exposure to a broader IT environment and progress your career over time. This is a great opportunity to secure a varied, hands-on IT role where you can make a visible difference to staff and students while continuing to grow professionally.
What you need to do now


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