Import Coordinator - #2113462

Ocean Import Coordinator

Location: Liverpool
Job Type: Full-Time
Salary: £35,000 per annum

About the Opportunity

An exciting opportunity has arisen for an experienced logistics professional to join a growing customer-focused operations team. This role is ideal for someone who thrives in a fast-paced supply chain environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service standards.

Working with a portfolio of strategic customers, you will oversee shipment activity from initial booking through to final delivery, ensuring operational excellence, data accuracy, and proactive communication throughout the process.

Key Responsibilities

• Act as the primary operational contact for a portfolio of high-value customers.
• Build and maintain strong customer relationships through responsive and solution-focused service.
• Coordinate international freight movements and manage shipments throughout the supply chain lifecycle.
• Arrange transport services with external carriers, hauliers, and logistics partners.
• Monitor shipment progress and proactively address service issues before they impact delivery performance.
• Ensure customer service targets, service level agreements, and internal performance measures are consistently achieved.
• Manage operational milestones, ensuring critical documentation and regulatory submissions are completed within required deadlines.
• Produce and issue shipping documentation and customer billing accurately and within agreed timescales.
• Liaise with overseas partners and service providers to coordinate inbound and outbound movements.
• Support customs-related activities and ensure compliance with relevant import and export procedures.
• Coordinate delivery schedules and communicate any delays or exceptions to stakeholders promptly.
• Maintain accurate operational records and tracking information within company systems.
• Monitor shipment data to support customer reporting and performance analysis.
• Follow established operational procedures while identifying opportunities for process improvement.
• Escalate risks, service concerns, and commercial opportunities to management where appropriate.
• Collaborate with internal departments to ensure seamless service delivery across multiple transport modes.

About You

To be successful in this role, you will ideally have:

• Previous experience within freight forwarding, shipping, logistics, or supply chain operations.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication skills and confidence working with customers, suppliers, and internal teams.
• A proactive mindset with the ability to identify and resolve issues before they escalate.
• Strong attention to detail and commitment to maintaining data accuracy.
• The ability to work effectively under pressure in a deadline-driven environment.
• A positive, team-oriented approach and willingness to learn new processes and transport modes.

What’s on Offer

• Opportunity to work with major customer accounts.
• Diverse and varied logistics responsibilities.
• Ongoing training and development opportunities.
• Supportive team environment with career progression potential.
• Competitive salary and benefits package.

If you are keen to discuss further, please contact Adam Norris at Reed or apply now.