Customer Service Advisor - #2174922

£26,000 Basic Salary + Monthly Bonus Scheme
Full Time | Fully Office Based | Liverpool

Are you passionate about delivering exceptional customer service? Do you enjoy speaking with customers, solving problems and working as part of a supportive team?

We're looking for a Customer Service Advisor to join a well-established business that has been supplying products to the education, public sector and retail markets for over 20 years. This is a fantastic opportunity to join a growing company that prides itself on excellent service, quality products and putting customers first.

As a Customer Service Advisor, you'll be the first point of contact for customers, ensuring every enquiry is handled professionally, efficiently and with a positive attitude.

Key responsibilities include:

• Taking inbound customer calls and responding to email enquiries.
• Processing customer orders accurately and efficiently.
• Handling customer queries, spare parts requests and after-sales support.
• Liaising with carriers regarding deliveries, returns, tracking information and complaints.
• Managing delivery issues and processing carrier claims where required.
• Supporting customers throughout the order journey and providing regular updates.
• Monitoring and logging customer satisfaction through the CRM system.
• Managing returns and credits, ensuring these are progressed promptly.
• Maintaining retail customer web portals on a daily basis.
• Working towards team sales and service targets.
• Ensuring key customer service KPIs are consistently achieved.

We're keen to hear from candidates who have:

• Previous customer service, customer support or call handling experience.
• Excellent communication and relationship-building skills.
• A confident and professional telephone manner.
• Good IT skills, including Microsoft Word and Excel.
• A positive attitude and willingness to learn.
• A proactive and self-motivated approach.
• Strong attention to detail and organisational skills.
• A genuine passion for delivering outstanding customer service.

• £26,000 basic salary
• Monthly bonus scheme
  • 80% of target achieved = £80 bonus
  • 100% of target achieved = £100 bonus
  • 200% of target achieved = £200 bonus
• Full-time permanent position
• Flexitime scheme allowing you to build up hours for:
  • Late starts
  • Early finishes
  • Additional mornings or afternoons off
• Christmas shutdown period, typically from midday on 24th December until 2nd January
• Supportive team environment
• Ongoing training and development
• Long-term career opportunities

If you have experience in Customer Service, Customer Support, Sales Support, Call Centre, Contact Centre or Order Processing, we'd love to hear from you.

Apply now for immediate consideration.